The Lucas Group has been working with one of the highest ranked insurance companies that has earned their accolades through quality customer service and cost effective product offerings. They are in the market for a skilled Manager of Workforce Management in the Greater Philadelphia market.
COMPANY
Our client has been in the insurance space for over 100 years offering commercial and residential options for their members. They started to expand their footprint in the north east region in 2018 and have a road map to double their size in the space by 2020 while maintaining their #1 ranking in the industry. In order to achieve this growth the need to expand on their Workforce Management team by adding an established leader.
POSITION SUMMARY
As the Manager of Workforce Management you own the day to day workforce operations, including demand forecasting, headcount scheduling, utilization metrics and overall operational efficiencies. Leading a small team you will partner with the Executive Leadership to identify staffing needs and technology advancements. There are about 200 agents on the phone across 2 centers but the company is growing rapidly and expects that number to triple over the next 12-24 months.
SKILLS/REQUIREMENTS
COMPENSATION/BENEFITS
