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Technical Support Engineer - II/III

Date Posted: Jun 6, 2025

Job #1681590
Contract
Houston, Texas, United States

Technical Support Engineer II/III

Key Responsibilities:

  • Handle all Tier II and Tier III technical support escalations for enterprise clients.
  • Provide L2/L3 support for endpoint devices, software, and network connectivity issues.
  • Configure and deploy hardware, devices, and software for seamless workstation setup.
  • Support remote employees by setting up and maintaining secure VPN access.
  • Patch software and install updates to address security vulnerabilities and ensure system integrity.
  • Maintain accurate inventory of desktop hardware and software components.
  • Proactively monitor systems to identify and resolve issues before they impact users.
  • Document troubleshooting steps, solutions, and best practices to enhance the internal knowledge base.

Skills Required

  • Strong experience supporting Windows Server environments.
  • Proficiency in software patching and update management.
  • Expertise in VPN setup and support for remote users.
  • Solid understanding of hardware configuration and deployment.
  • Exceptional customer service skills, especially in supporting external users.
  • Ability to troubleshoot complex technical issues independently and efficiently.

Education & Work Experience

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 3–6 years of experience in a technical support role, with a focus on Tier II/III support in enterprise environments.

 

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