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Technical Support Analyst (SQL)

Date Posted: May 29, 2025

Job #1681106
Contract
Houston, Texas, United States

We have partnered with our client in their search for a Technical Support Analyst.

Position Overview

The Technical Support Analyst will provide Tier 1/Tier 2 help desk support for a SaaS application. The analyst must be prepared to simple complex troubleshooting tasks as needed. Responsibilities include managing Active Directory, connecting VM to the domain, adjusting SQL scripts, and handling tickets through JIRA.

Responsibilities

  • Provide Tier 1/Tier 2 help desk support for the application.
  • Manage Active Directory, including adding user groups.
  • Connect VM to the domain in the database.
  • Adjust SQL scripts and manage report connections to SQL.
  • Handle tickets through JIRA.

Skills Required

  • Proficiency in SQL.
  • Experience with Active Directory.
  • VMware expertise.
  • Nice to have: Proprietary B2B SaaS Application 

 

 

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