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Tech Trainer and Documentation Writer

Date Posted: 8/28/2024

Job #1667125
Contract
Chicago, Illinois

We have partnered with our client in their search for a Technical Trainer and Documentation Writer.

Responsibilities

  • Documentation Revamp:
    • Review and update existing documentation, ensuring clarity, accuracy, and usability.
    • Develop new user manuals, guides, and FAQs to support our niche platform.
    • Collaborate with product managers and developers to gather necessary information for documentation.
  • ERP Implementation:
    • Create detailed documentation for the new ERP platform, tailored to our company’s specific needs.
    • Develop training materials including step-by-step guides, video tutorials, and webinars.
  • Training Delivery:
    • Conduct live and virtual training sessions for both of our platforms.
    • Design and implement training programs that cater to different learning styles and skill levels.
    • Provide one-on-one support and follow-up training as needed.

Skills Required

  •  
  • Proven experience in technical writing and training, preferably within the software or technology sector.
  • Experience with NetSuite or other ERP systems is highly desirable.
  • Experience in developing and implementing change management plans, particularly using the ADKAR methodology.

Education & Work Experience

  •  
  • Bachelor’s degree in Education, Communications, Information Technology, or related field.

Title: Technical Trainer and Documentation Writer

Location: Greater Chicago Area

Apply Now

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