We have partnered with our client in their search for a Support Operations Analyst IV
Responsibilities
Process Re-engineering: Thorough knowledge of process development and re- engineering best practices in a business to business environment to review, develop, re-engineer, streamline, and implement business workflow processes to support the sales teams
Process Mapping and Design: Ability to gather input from diverse groups and develop current/future state process maps
Conceptual Thinking: Ability to make the complex simple or link together things not obviously related
Results oriented: Demonstrated initiative; delivers results; continuously improves; displays a dynamic approach, energy, and enthusiasm
Research and Analytical skills: Superior data gathering, analytical and problem-solving skills; highly skilled in evaluation of information gathered from multiple sources. Ability to reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish requests from the underlying true needs. Experience in Tableau, SQL, Alteryx considered strong assets
Strong oral presentation skills: Excellent verbal communication skills and the ability to interact professionally with a diverse group such as senior leadership, managers, and subject matter experts. Ability to clearly convey complex ideas in a straightforward manner
Skills Required
Detail oriented with the ability to consistently produce a high level of accuracy
Ability to understand the most impactful projects adapting quickly and effectively to changing environments and priorities
Ability to communicate to with all stakeholders levels
Ability to understand business, processes and systems to deliver business results
