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Support Operations Analyst I

Date Posted: 9/11/2023

Job #1630368
Contract
Tucson, AZ

Customer Account Protection investigator
12 Month Contract 
Remote PST

Join the Ecosystem Fraud Prevention Team as an Investigator supporting the development of cutting edge Security and Financial Fraud prevention services! As a Customer Account Protection Investigator, you will conduct comprehensive, high quality end-to-end complex investigations to identify fraud patterns, trending, and typologies impacting Intuit and the global user community.

Skills:

  • 2+ years complex financial crime investigative experience; and or 1+ years Intelligence Analysis or Law Enforcement experience working financial crimes BA/BS degree preferred
  • Certified Fraud Examiner (CFE) designation and/or Certified Anti Money Laundering Specialist (ACAMS) a plus
  • Demonstrated project management skills for planning/driving tasks across organizations while keeping initiatives on track to achieve desired outcomes Engage and partner with internal stakeholders and external partners in thinking and acting critically to identify opportunities for collaboration, raise awareness of investigative findings, and develop recommendations to mitigate risk.
  • Excellent oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to all levels of management
  • Proficient in the use of a personal computer and its applications, including Windows and Windows based applications (Word, Excel, Power Point, Google Sheets, Google Doc, etc.)
  • Customer-focused, with a passion for delivering the best possible customer experience
  • High level of professionalism, self-motivation and sense of urgency
  • Change agent and a facilitative team leader with a strong desire to achieve results
  • Ability to operate independently, manage multiple competing priorities with difficult deadlines, and exhibit a sense of urgency when necessary is a must  Regularly exercise good judgment and in making decisions or recommendations in relation to case investigations
  • Ability to maintain composure under pressure and make sound decisions

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