The Office of the COO plays a central role in supporting Group Operations across the UK and Europe. We are seeking a Strategy & Operations/Business Manager to work within the Office of the COO, partnering closely with two Operations functions: the International Delivery Centre and the Data Office.
Reporting to the Head of the Office of the COO and embedded with both functions, the role ensures effective day-to-day operations while driving strategic priorities. This includes financial and resource management, governance, risk and controls, executive reporting, communications, and delivery of improvement initiatives. The role holder will be a key member of both senior leadership teams and will lead cross-functional projects to enhance operational performance.
Partner with functional leadership to deliver strategic objectives.
Oversee operational performance, improving processes and ways of working.
Work with Finance on budgeting, forecasting, and headcount planning.
Develop and implement workforce and resource strategies.
Manage governance, risk, audit actions, and control frameworks.
Produce clear, concise executive reporting and presentations.
Lead internal communications, including town halls and leadership events.
Coordinate and deliver cross-Operations initiatives and projects.
Support priority programmes across the International Delivery Centre and Data Office.
Proven experience in business management, strategy, or operations roles.
Strong financial, resource, and risk management capability.
Excellent stakeholder management and relationship-building skills.
Highly organised with strong analytical and problem-solving abilities.
Confident working with financial data and Excel.
Effective communicator with experience operating in matrixed organisations.
Delivery-focused with strong attention to detail.
Experience delivering projects or process improvements in complex environments.
Understanding of corporate support functions (HR, Finance, Risk, Communications).
Knowledge of the general or specialty insurance market.
About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com
