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Sr. IT Support Tech

Date Posted: May 5, 2025

Job #1681026
Contract
Northbrook, Illinois, United States

SR. IT SUPPORT TECH
A national consumer goods organization is seeking an experienced Sr. IT Support Technician to join their established team.  The Sr. IT Support Tech will provide all levels of support (L1 – L3) for key technologies for the Corporate office: all desktops and laptops (windows and Mac), onboarding new associates – laptop provisioning, project work and upgrades and able to support conference rooms, printers, etc. The ideal Sr. IT Support Technician will be able to provide high quality/high touch white-glove service and support.  Excellent communication skills are required.

Responsibilities

  • Provide all levels of support for hardware and software
  • Lead technology projects/upgrades.
  • Complete and close incidents and work orders in a timely manner
  • Update incidents and service requests within agreed response times
  • Keep coworkers informed of the status of their tickets
  • Ensure follow-up is performed
  • Meet all productivity and quality goals as measured by the department
  • Establish, develop, and maintain key business relationships at assigned location(s)
  • Drive resolution of systemic issues related to all facets of technology including: hardware, software, network, telephony, application, etc.
  • Ensure that all phases of technology support including installations, upgrades, hardware, software, peripherals, etc. are
  • properly coordinated, monitored, tracked, and resolved for corresponding location.
  • Escalate critical issues appropriately.

Requirements
  • 8+ years experience of progressive IT Support experience and responsibility providing support in an enterprise or retail environment
  • Bachelor’s degree preferred or comparable work experience
  • Very strong skills in End User Support, Windows 11, Mac, and use of MDM Software (preferably WorkspaceOne)
  • Experience providing support to conference rooms, printers, and miscellaneous devices/software
  • Scripting experience is a plus
  • Ability to work autonomously with minimal supervision
  • Strong attention to detail and interpersonal skills
  • Communicate effectively and efficiently with all company associates and business units including executive leadership
  • Good written and verbal language skills
  • Excellent customer service skills

 

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