Sr IT Plant Manager

Sr. IT Manager 
Location: Bloomington, IN 
Industry: Pharmaceutical Manufacturing

We are currently partnering with our client in the pharmaceutical manufacturing sector to find a seasoned Sr. IT Manager. This key role will oversee Technology and IT operations at the Bloomington, Indiana facility, ensuring alignment with corporate goals and facilitating smooth operational IT support throughout the organization. The Sr. IT Manager will be an integral part of the Senior Leadership Team, directly contributing to the facility's strategic technology direction and operational excellence.

Leadership Responsibilities:

• Plant IT Operations, Support, & Maintenance – Local:
  • Ensure the plant is supported on a 24x7 basis.
  • Ensure that all issues are rectified within the designated SLAs on a 24x7 basis to ensure the continuous operation of the facility.
  • Support the contracting, maintenance, management, and ongoing operation of any and all local applications that are not fully supported by the enterprise support organization or methods.
• Plant & Software IT Operations, Support, & Maintenance – Global:
  • Ensure the support team is properly servicing tickets with the designated SLAs to support our follow-the-sun model that enables our personnel to support our global facilities and enterprise IT needs.
• Project Management and Execution – Local:
  • Develop and execute project plans, ensuring timely and successful delivery of technical projects focused on the local facility.
  • Coordinate meetings, set agendas, and identify action items with Third Party Vendors and Internal teams.
  • Execute short- and long-term work plans, supporting delegation of work.
  • Act as a liaison between various stakeholders, ensuring clear and effective communication throughout the project lifecycle.
• Project Management and Execution - Enterprise:
  • Act as the primary communications method to the broader plant leadership team and organization on any enterprise IT changes and their impact.
  • Lead the execution and implementation of enterprise IT changes.
  • Become a change management champion to lead the facility's transformation and drive continuous improvement opportunities inside and outside of IT.
• Local OT and Manufacturing Technology Partnership:
  • Develop tight working relationships with the Operational Technology organization to aid in implementing their technologies, controls, and production equipment to support the growth and expansion of the company.
  • Provide essential expertise and leadership in the areas of servers, operating systems, virtual servers, storage, cloud servers, network, security, low voltage wiring, desktop OS, desktop hardware, printers, scan guns, label printers, and IT security in the support of any and all plant and operational OT objectives.
• Change Management, Quality Assurance and Control:
  • Establish and manage local technology change management processes and procedures.
  • Work with local CSV/CSA resources on changes or improvements to validated systems.
• Documentation and Reporting:
  • Document internal processes and procedures related to duties and responsibilities.
  • Document all assets and contracts and maintain the global CDMB on a daily basis.
  • Provide regular project updates and reports to management and project teams on performance, challenges, and issues.

• Team Leadership and Motivation:
  • Supervise and lead a team of 5+ IT professionals, including hiring, training, and performance evaluation.
  • Develop departmental objectives/ensure they align with the business and IT strategies and objectives.
  • Lead and motivate project teams, fostering a collaborative and high-performance work environment.
  • Partner with internal and external partners to communicate project status, activities, and achievements.
• Senior Leadership Team and Technical Leadership:
  • Participate in Senior Leadership Team meetings and contribute accordingly to your area of expertise.
  • Oversee the maintenance, configuration, and security of computer systems, servers, networks, and other IT infrastructure components at the plant.
  • Ensure adherence to the organization’s security policies and procedures.
  • Collaborating with external vendors and service providers to ensure the delivery of quality IT services and support.
  • Interact regularly with internal customers to understand their business and to anticipate needed IT solutions.
  • Review team, group, and/or service deliverables to ensure quality (design walk-through, test results, etc.) and adherence to the processes, standards, and regulatory requirements.
  • Participate in the budget process and monitor the budget as appropriate.  Assist the business with IT capital and operating expense investment requirements.
  • Participate in the research, analysis, selection, and implementation of new tools, technologies, and/or services.
  • Develop, gather, and measure relevant productivity metrics.
  • Manage or participate in projects, customer changes, and plant expansions as required.
  • Participate in Client and Regulatory audits as required.

• Expert knowledge of IT best practices, policies, and regulations
• Excellent customer service, interpersonal communication, and public speaking skills, including active listening.
• Demonstrated ability to lead and manage a team effectively, including hiring, training, performance evaluation, and conflict management.
• Knowledge of Manufacturing Operations and Enterprise Management Systems required.
• Knowledge of Pharmaceutical Manufacturing a plus.
• Experience providing executive-level briefings and presentations.
• Strong problem-solving, critical thinking, and decision-making skills
• Works with limited oversight/comfortably addressing complex problems in a manufacturing environment regulated by the FDA.
• Strong knowledge of IT security principles, best practices, and compliance requirements.
• Strong technical knowledge and proficiency in various IT areas such as network administration, system administration, database management, cybersecurity, cloud computing, and software development.
• Project Management skills, including organization, planning, time management, and prioritization.
• Proficient with all Microsoft Office applications
• Basic knowledge of VMware, ESXi, and vCenter configuration, administration, and utilization.

• A bachelor's degree in computer science, information technology, or a related field preferred or relevant work experience
• Minimum of 10 years of systems experience, including 5+ years of leadership and management experience required.
• Demonstrated success of project implementations and customer service performance.