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Site Reliability Engineer

Date Posted: 7/11/2024

Job #1666049
Wilmington, Delaware

We have partnered with our client in search of an Application Support Engineer.

Application Support Roles & Responsibilities:


  • Application monitoring infrastructure using Splunk or Dynatrace, servers, databases, distributed batch jobs and supporting sustained resiliency, disaster recovery and high availability events
  • Triage Distributed and Mainframe applications and Middleware Platform related Incidents
  • Incident and Problem Management functions (i.e. responding to service requests from Client-facing support team, Operations, Risk/Control partners, etc.)
  • Perform Unix Shell, PERL, Bash scripting as required.
  • Analyses of IBM WebSphere, Apache Tomcat, IBM DataPower reported Incidents and triage for issue resolutions.
  • Run job scheduler like CTRL-M
  • Troubleshoot technical issues (Java/J2EE, .Net, or Cloud) and escalate and work with appropriate technology teams to provide solutions
  • Incident Management (coordinate incident management coverage, to ensure appropriate coverage, call facilitation, coordination and communications during critical outage situations)
  • Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process
  • Provide end-to-end view of issues for objectivity and ability to be a single voice for line-of-business
  • Influence senior technology leads across organizations to ensure timely resolution of incidents


Required Skills:


  • Proven expertise in application development and support environment with more than one technology and multiple design techniques
  • Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
  • Proficiency in AWS, Akamai, Datadog Technologies
  • Proficiency in Splunk, Dynatrace, Unix, Linus, Tomcat and WebSphere.
  • Experience in setting up Splunk alerting and monitoring.
  • Experience in building monitoring dashboards through Dynatrace and ability to triage application performance through deep diving using Dynatrace.
  • Experience in configuring tomcats instances and WebSphere JVMs.


    Nice To Have Skills:


  • Experience with one or more general purpose programming (Java, Python, .Net, C++, etc.)
  • Experience with cloud platforms like AWS and understanding of Pivotal cloud foundry.
  • Understanding of network topologies, load balancing concepts and content delivery network
  • Understanding of HAProxy (context based routing) and Pivotal Gemfire (extended L2 cache)
  • Understanding of Web application and mobile application.
  • Understanding of relational databases like Oracle/DB2
  • Understanding of non-relational databases like Casandra.
  • Understanding of IBM MQ and Kafka.
  • Understanding of risk controls and compliance to departmental and company-wide standards
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
  • Ability to run production incident conferences bridges

Title - Application Support Engineer
Location - Jersey City, NJ
Client Industry - FinTech
Reference ID - 1664084

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