ServiceNow Developer

SERVICENOW DEVELOPER
A National consumer organization is seeking an experienced ServiceNow Developer to join their team.  The ServiceNow Developer will be responsible for supporting, planning and coordinating functional and technical activities related to ServiceNow Platform in a highly dynamic and fast paced environment. You will work alongside talented Technical Leads, Architects, Software Engineers, and Quality Engineers in our highly collaborative environment to deliver high quality solutions on time and on budget.  This position will collaborate closely with cross-functional teams, ensuring the platform aligns with business needs and integrates seamlessly with other systems.  Ability to mentor and guide junior member of the team is desired.  Excellent communication skills are required.
 
Responsibilities:

• Develop and customize ServiceNow HRSD modules, including Case and Knowledge Management, Employee Service Center, HR Agent Workspace, and Lifecycle Events, to support streamlined and scalable HR service delivery.
• Design and implement custom applications, workflows, and integrations using ServiceNow Studio, Flow Designer, Script Includes, Business Rules, UI Policies, and REST/SOAP APIs.
• Collaborate with HR and IT stakeholders to gather requirements and translate them into technical solutions that align with ServiceNow best practices and organizational goals.
• Optimize platform performance and user experience through code reviews, testing, and proactive troubleshooting of HRSD-related configurations and scripts.
• Stay current with ServiceNow platform releases and HRSD-specific features, ensuring compatibility and taking advantage of new capabilities.
• Develop, configure, and implement customizations in ServiceNow to support business processes across multiple modules, including CMDB, Service Mapping, Knowledge, Employee Center, Problem, Change, Customer Service, Event Management, and more.
• Provide technical expertise in designing, developing, and deploying ServiceNow integrations with other enterprise applications, systems, and platforms.
• Support ServiceNow upgrades, ensuring smooth transitions and minimal disruptions to business operations.
• Manage and optimize the CMDB (Configuration Management Database) to ensure accurate and efficient tracking of assets, configuration items (CIs), and relationships.
• Work on Service Mapping to establish accurate service models and ensure end-to-end visibility of business services.
• Configure, maintain, and enhance the Problem, Change, and Incident management processes, ensuring alignment with ITIL best practices.
• Develop and customize the Employee Center to improve the end-user experience and enhance self-service capabilities.
• Lead or participate in the creation of Knowledge Management solutions, ensuring information is accessible and useful for end users.
• Collaborate with stakeholders to understand requirements and provide efficient technical solutions.
• Troubleshoot and resolve technical issues in the ServiceNow platform, ensuring minimal downtime and maximum user satisfaction.
• Provide mentorship and technical guidance to junior developers and other team members.
• Document technical designs, solutions, and best practices to ensure knowledge sharing and maintain system documentation.

• Bachelor’s degree in computer science, a related field, or applicable work experience
• 4+ years of development experience with ServiceNow Platforms
• Strong experience in ServiceNow UI Framework Expertise, Front-End Development, Back-end Development
• Ability to create and customize widgets, forms, lists, and dashboards within ServiceNow using the UI framework.
• Hands-on experience with ServiceNow’s UI Builder and other visual development tools to design and implement user interfaces that are functional and intuitive.
• Strong expertise in client-side scripting languages, including JavaScript, AngularJS, and HTML/CSS, to design user-friendly and responsive UI components.
• Advanced knowledge in ServiceNow scripting languages (primarily JavaScript) to implement server-side logic such as business rules, workflows, and scheduled jobs.
• Proven experience in integrating ServiceNow with external systems using REST APIs, SOAP, and other integration protocols.
• Ability to create and manage custom tables, fields, and views to meet business requirements.
• Experience working with Service Catalog items and shopping carts, ensuring smooth ordering and fulfillment processes.
• Understanding of knowledge base best practices within ServiceNow, including article creation, categorization, and accessibility.
• Proficient in creating and managing performance analytics, reports, and dashboards to support decision-making.
• Familiarity with ServiceNow’s mobile capabilities and mobile app design to create mobile-responsive solutions.
• Proactive and able to catch issues before failures
• Possess a strong work ethic; takes pride in producing a quality product
• Work with production support and project consultants in an onshore / offshore model
• Support off-hours production issues and code deployments as needed