We have partnered with our client in their search for a Service Desk Associate.
This team member will provide high-quality white glove service to ensure that IT systems and equipment issues are resolved in a timely manner to keep our team productive. This associate will work on a variety of user facing technologies, including laptops, iPhones & iPads, enterprise applications, email and endpoint protection. This person will provide both onsite and virtual support to all firm employees of all levels (including executives).
Key Responsibilities & Duties:
- Provide resolution and excellent customer service while troubleshooting technical hardware/software issues.
- Provide quick and effective assistance to end-users with IT issues (in-person, via email or phone).
- Troubleshoot issues with laptops, iPhones, iPads, enterprise applications such as Outlook, Excel, Zoom etc.
- Thoroughly and accurately understand issues and analyze the problem in a systematic fashion.
- Troubleshoot virtual conferencing systems (Such as Zoom) and provide IT assistance in conference rooms.
- Configure and deploy Windows Laptops.
- Setup new accounts for new employees.
- Assist other IT team members with ongoing projects.
Experience & Qualifications:
- Associate degree in Computer Science or equivalent preferred
- 3+ years of related work experience
- Excellent verbal and written communication skills and experience working with C-Level executives is required
- Troubleshooting experience with MS Office apps and Windows workstations is required
- Troubleshooting experience with iPhone and iPad is required
- Basic understanding of networks, IP addresses & Active Directory is highly preferred
- Customer-oriented and patient. Have ‘Can-do’ attitude.
Title: Service Desk Associate
Location: Miami
Client Industry: Financial Services
