Title: Salesforce Solution Architect/Consultant
Location: Remote
Client Industry: Professional Services
Compensation: $65-$85/hr.
We have partnered with our client in their search for a client-facing Salesforce Solutions Architect/Consultant to support the full consulting lifecycle-from pre-sales and discovery through solution design, delivery oversight, adoption, and value realization. This role partners closely with C-suite sponsors, product owners, and engagement leaders to frame business problems, facilitate workshops, translate needs into cross-cloud architectures and roadmaps, and drive governed execution aligned to quality and risk standards.
Responsibilities
- Lead client discovery and problem-framing sessions; facilitate requirements, prioritization, and journey-mapping workshops.
- Translate insights into epics, user stories, and testable acceptance criteria, ensuring traceability through delivery.
- Create core consulting artifacts including:
- Current/future-state process flows and journey maps
- Operating model and capability views
- Business cases and value-tracking plans
- Build multi-phase roadmaps and release plans, define MVP scope, and establish measurable success metrics.
- Produce effort estimates and integrated delivery plans with assumptions, risks, and dependencies.
- Drive governance and executive communications:
- Design reviews and architecture sign-offs
- Stage gates and decision logs
- Steering committee readouts and executive updates
- Architect pragmatic solutions across Sales Cloud, Service Cloud, Data Cloud, and Agentforce aligned to enterprise standards.
- Set and enforce configuration vs. code guardrails; lead design trade-off decisions and solution reviews.
- Guide configuration and development teams on best practices, including Flows, OmniStudio, Prompt Builder, and when to extend with Apex/LWC.
- Define and oversee data and integration strategies, partnering with platform and enterprise teams to ensure security, compliance, and audit readiness.
- Shape Data Cloud approaches for unified customer profiles, insights, segmentation, and AI-enabled engagement.
- Partner with integration teams (e.g., MuleSoft, REST/SOAP APIs; HL7/FHIR where applicable) to ensure seamless connectivity to external systems.
- Ensure compliance with applicable regulatory requirements (e.g., HIPAA, GDPR, HITRUST, or industry-specific controls as needed).
- Lead change management and adoption planning with enablement teams; design training and communications.
- Track activation, usage, value realization, and CSAT; course-correct to drive sustained adoption.
- Contribute to pre-sales solutioning, proposals/SOW development, and support practice assets and standards.
Skills Required
- Strong client advisory presence with the ability to influence VP/C-suite stakeholders.
- Expert workshop facilitation across discovery, prioritization, and journey mapping; proven ability to drive consensus.
- Structured problem solving and executive storytelling; skilled in creating clear, storyline-driven materials (PowerPoint/Confluence).
- Strong delivery governance discipline: scope control, change management, stage gates, and decision records.
- Requirements management expertise: user stories, acceptance criteria, and traceability in Jira or Azure DevOps.
- Change management and adoption planning: communications, enablement, and measurement of adoption/CSAT.
- Experience supporting estimation and SOW development with bottom-up estimates, assumptions, dependencies, and risk mitigation.
- Deep Salesforce experience across Sales Cloud and/or Service Cloud; working knowledge of Data Cloud and Agentforce/AI.
- Strong understanding of end-to-end processes (lead-to-cash, customer service/case management, client success).
- Hands-on advanced configuration knowledge (e.g., Flows, OmniStudio, Assignment Rules, Prompt Builder) and ability to guide development teams on Apex, LWC, APIs.
- Integration and data literacy: data modeling, identity resolution, security/sharing, and common integration patterns (MuleSoft, APIs).
- Familiarity with DevOps and release practices, including branching strategies, CI/CD, Definition of Done, and tools such as Git, Copado, Gearset, Azure DevOps, Jenkins.
- Strong executive presentation skills and comfort leading architecture/design sessions with senior stakeholders.
Education & Work Experience
- Bachelor's degree or equivalent experience.
- 5+ years in Salesforce consulting and/or solution architecture, ideally in enterprise or regulated environments.
- Salesforce certifications (at least one required): Application Architect, Sales Cloud Consultant, Service Cloud Consultant and/or Data Cloud Consultant
Preferred Skills & Work Experience
- Progress toward System Architect or CTA track strongly preferred.
- Experience leading cross-functional teams in Agile/Scrum environments.
- Familiarity with Salesforce Shield, event monitoring, and security/compliance tooling.
- Knowledge of AI/ML integration patterns (e.g., Agentforce, Einstein, Vertex AI).
- Exposure to industry clouds (e.g., Health Cloud, Financial Services Cloud, Manufacturing Cloud).
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About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com
