Title: Salesforce Solution Architect (Sales/Service/Data Cloud & Agentforce)
Location: Remote
Client Industry: Professional Services
Compensation: $70/hr. - $90/hr. (Contract)
We have partnered with our client in their search for a Salesforce Solution Architect with strong functional and technical leadership capabilities to join our Salesforce delivery team. The ideal candidate will design and guide the delivery of scalable, cross-cloud solutions that span Sales Cloud, Service Cloud, Data Cloud, and Agentforce. This role emphasizes solution architecture, stakeholder engagement, and alignment with industry best practices, rather than full-time hands-on development. The candidate will partner with business leaders, product owners, and delivery teams to translate requirements into future-proof solutions that balance innovation, compliance, and operational efficiency.
Responsibilities
- Lead the design and architecture of Salesforce solutions across Sales Cloud, Service Cloud, Data Cloud, and Agentforce, ensuring scalability, security, and alignment with enterprise architecture standards.
- Partner with business stakeholders to understand functional requirements and translate them into clear solution designs, reference architectures, and implementation roadmaps.
- Guide configuration and development teams on Salesforce best practices, advanced configuration (Flows, OmniStudio, Prompt Builder), and when to extend with Apex or integration.
- Define and oversee data architecture strategies, leveraging Data Cloud for unified customer profiles, insights, and AI-driven engagement.
- Shape and implement AI/Agentforce use cases for lead enrichment, customer support automation, and sales/service productivity.
- Collaborate with integration teams (e.g., MuleSoft, REST/SOAP, HL7/FHIR) to ensure seamless connectivity with external platforms and enterprise systems.
- Establish governance frameworks for release management, environment strategy, and CI/CD pipelines.
- Provide thought leadership in workshops, solutioning sessions, and executive discussions, driving consensus and alignment on future-state capabilities.
- Ensure compliance with healthcare, financial, or industry-specific regulatory standards (HIPAA, GDPR, HITRUST, etc.).
Skills Required
- Proven expertise designing solutions in Sales Cloud and/or Service Cloud, with exposure to Data Cloud and AI/Agentforce capabilities.
- Strong functional understanding of end-to-end business processes: lead-to-cash, customer service, case management, and client success.
- Hands-on experience with advanced Salesforce configuration (Flows, OmniStudio, Assignment Rules, Prompt Builder) and ability to guide developers on Apex, LWC, and APIs.
- Solid grasp of data architecture principles (data modeling, master data, identity resolution, governance) within Salesforce and Data Cloud.
- Experience integrating Salesforce with external systems (ERP, EHR/EMR, contact center platforms, etc.) via MuleSoft, REST/SOAP APIs, or HL7/FHIR.
- Familiarity with DevOps and CI/CD practices (Copado, Gearset, Git, Azure DevOps, Jenkins).
- Excellent communication, facilitation, and stakeholder management skills.
Education & Work Experience
- Bachelors degree or equivalent experience
- 5+ years in Salesforce consulting or solution architecture, preferably in enterprise or regulated industries
- Salesforce Application Architect, Data Cloud Consultant, or Sales Cloud Consultant/Service Cloud Consultant certification (required)
Preferred Skills
- System Architect or Certified Technical Architect (CTA) track preferred
- Experience leading cross-functional teams in Agile/Scrum environments.
- Familiarity with Salesforce Shield, event monitoring, and security/compliance tools.
- Knowledge of AI/ML integration patterns (Salesforce Agentforce, Einstein, Vertex AI).
- Exposure to industry-specific solutions (Health Cloud, Financial Services Cloud, Manufacturing Cloud).
- Ability to deliver executive-level presentations and architecture design sessions.
Tech Stack
- Salesforce Core: Flows, Apex (guidance level), LWC, OmniStudio, Assignment/Workflow Rules
- Salesforce Clouds: Sales Cloud, Service Cloud, Data Cloud (core), Agentforce (AI/automation use cases)
- Integration: MuleSoft, REST/SOAP, HL7/FHIR, external CRMs/ERPs/EHRs
- DevOps/Tools: GitHub, Copado/Gearset, Azure DevOps, Jenkins, VS Code, SFDX CLI
- Security & Compliance: Salesforce Shield, HIPAA/HITRUST, GDPR
- Other: Prompt Builder, AI/ML integrations, Event Monitoring
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