Duties and Responsibilities:
- Translate business goals and objectives into strategic business capabilities.
- Benchmark current and future processes against best industry practices.
- Develop a roadmap of projects and initiatives for enablement of new capabilities.
- Project Management and mentorship of junior level analysts
- Engage in efforts to establish scope and business case for new programs and initiatives.
- Deploy an appropriate methodology for the identification and documentation of business requirements.
- Plan and manage user acceptance testing activities.
- Accountable for adoption of solutions by sponsoring business departments.
- Provide the methodology, standards and tools for efficient and effective program management.
- Identify technical functionality that aligns with desired new business capabilities.
Education and Experience:
- Bachelor's degree required and a Master’s degree in Business or Engineering preferred
- At least 8 years’ experience with the Salesforce.com platform and specifically with Service Cloud
- Experience with enterprise level Salesforce implementations with at least 3,000 users
- Salesforce Certified Service Cloud Consultant and or Salesforce Administrator Certification required
Knowledge and Skill Requirements/Specialized Courses and/or Training:
- Experience with Agile Software Development methodologies
- Understanding of the major functions in a global organization.
