The Lucas Group is searching for a talented, driven and entrepreneurial minded Sales Operations Manager for our client’s team in Atlanta. Our client is an industry leader in providing high-performance, custom-built video systems and support.
The Sales Operations Manager is responsible for evaluating, developing, executing, and maintaining operational protocols for the Sales and Sales Support teams in order to maximize productivity and efficiency. The Sales Operations Manager will work cross-functionally, driving processes and procedures to support strategic Sales initiatives. Sales Operations Manager will be responsible for producing data-driven insights and analysis for key stakeholders. They will also maintain and monitor sales databases, pursuing the highest level of data integrity.
RESPONSIBILITIES
- Manage 3+ member Sales Support team
- Design and implement operational Sales workflows:
- Proactively track and evaluate new or established protocols, striving for continuous improvement
- Create training materials for new and/or updated business processes
- Execute and communicate new/updated business processes
- Document procedural SOPs for all business processes
- Develop and execute strategic operations initiatives to improve efficiency and effectiveness of the Sales team
- Work with leadership team to establish workflow priorities and reporting benchmarks
- Work with Marketing team to define, map, and implement post-sale touch-point communication
- Manage incoming and preexisting Sales information:
- Maintain and monitor current CRM, pursuing the highest level of data integrity and consistency
- Prep existing database for migration to a new CRM (Salesforce.com)
- Maintain integrity of historic Sales information while implementing any new or improved customer and project data management procedures
- Research, evaluate, and implement new Sales analysis and enablement tools
- Provide in-depth visibility and insight into the activity and trajectory of Sales department
- Develop, automate, prepare, and analyze sales metrics such as pipeline management metrics, sales forecasting, product forecasts, and other KPIs
- Provide ad-hoc reporting and analyses to support key initiatives and planning periods as needed
- Host monthly sales metrics review meeting with key stakeholders to share in-depth analysis and comprehensive reporting
- Maintain and report against overall annual Sales budget
REQUIREMENTS
- Bachelor’s degree in Business Administration, Business Management, Marketing or a related field is required.
- 5+ years’ experience in Sales Operations with significant experience with direct team management
- Proficient in Microsoft Office Suite, expert with Excel (pivot tables and macros) as well as SQL experience is required
- Experience with multiple CRM systems including Salesforce.com is required, and CRM migration experience is a plus
- Demonstrated ability to execute multiple, interdependent end-to-end projects
- Exceptional verbal and written communication skills
- Ability to establish credibility and rapport with leadership team, sales team, and other departments
- Highly detail-oriented and organized with excellent time-management skills
- Saleforce.com Admin, Sales Cloud, Service Cloud and Developer certifications is highly preferred
This Sales Operations Manager requires professional and prudent communications working in a team environment with a diverse group of associates. If having a core impact on a mission and values-based organization that is literally saving lives excites you then we would love to hear from you.
If qualified and interested please email your resume to Amanda Cooper at the Lucas Group at acooper@lucasgroup.com.
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