SaaS PROGRAM MANAGER - REMOTE
A national consumer firm is seeking an experienced SaaS Program Manager to join their growing team. The SaaS Program Manager is responsible for managing and delivering a large program or multiple smaller programs with medium to high complexity. You will partner closely with fellow program leaders from Product Management, Engineering and the Business teams in a highly collaborative, exciting, and fast paced atmosphere. Previous SaaS implementation experience is required. The Saas Program Managerwill focus on leading coordination and management activities of the program, program planning activities, program budgeting and forecasting processes, help manage vendors and third parties, and governance and monitoring activities. Successful candidates will exhibit strong team leadership and communication skills, strong planning and organization skills, and significant experience driving collaboration and alignment across teams.
Responsibilities:
- Initiate and lead multiple, concurrent critical Technology program and program work streams as part of company-wide strategic priorities.
- Partner with Product Management, Engineering and Business Teams to clearly define program objectives, program scope, and target benefits.
- Plan, manage, and monitor the program activities within the program lifecycle from beginning to end and own regular ongoing progress monitoring processes within the portfolio.
- Lead program planning activities across multiple technology teams, third parties, and stakeholder groups including building schedules and plans to support program objectives and milestones.
- Define and implement appropriate ongoing Program Governance (reporting, monitoring, stakeholder engagement, communication and escalations).
- Manage program issues and risks and while helping to identify and remove barriers.
- Identify and manage cross team dependencies through appropriate portfolio planning and delivery processes.
- Incorporate into the program, and coach teams as appropriate on applying agile techniques and continuous improvement practices.
- Support portfolio level planning and monitoring processes for relevant programs.
- Coordinate with fellow program leaders to define and manage the program budget, and continuously update and manage the program financial forecast, to enable target program benefits.
- Facilitate key program ceremonies and retrospectives to effectively and efficiently achieve the program objectives while continuously building in learning through experience.
Requirements:
- 10+ years experience in relevant, progressive experience in Technology
- 5+ years experience as a Project Manager or Program Manager handling complex initiatives in an enterprise environment
- Project Management certification preferred
- Experience with Agile development methodologies and hybrid agile program management experience/training preferred
- Bachelor's degree in a relevant field
- Experience with Jira, Smartsheet, and Google Business Suite preferred
- Strong functional experience in relevant retail and supply chain functional areas.
- Strong experience implementing and managing SaaS based solutions either as a software provider or as a client.
- Proficient functional knowledge of modern microservice-based architectures and methodologies
- Ability to develop strong business acumen across multiple business functions.
- Demonstrated ability to successfully develop and lead projects according to project management best practices.
- Experience communicating program progress, risks and issues to senior leaders.
- Leadership ability to work with senior Technology and Business management to identify and mitigate risks and identify opportunities.
- Strong leadership, communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Ability to thrive in a dynamic, fast-paced environment, with a strong problem-solving mindset.
- Excellent organizational and time management skills.
- Proven ability to work and lead cross functionally.
