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Operations Supervisor

Date Posted: 5/30/2023

Job #1628841
Dallas, Texas

Operations Supervisor
Dallas, Texas
Compensation Range : $ 27.00/hr - $35.00/hr

Korn Ferry is looking for an Operations Supervisor in Dallas to help run day-to-day customer support tasks. Using a CRM system, your team will raise all quotes, process purchase orders, coordinate installations, prepare invoices, take credit card payments, and ensure that the CRM system is kept current and accurate. The ideal candidate will be a confident, organized, and detail oriented individual with the ability to lead others in operational tasks. As the Operations Supervisor, you will need to coordinate with junior support staff, project personnel, and will report to C-level executives; strong communication skills, both written and verbal are a must.

What You'll Do:

  • Run day-to-day customer support operations out of Dallas location.
    • Raise quotes.
    • Process purchase orders.
    • Coordinate and manage installations.
    • Draft invoices.
    • Process credit card payments.
  • Coordinate operations with junior customer support personnel and technical/project personnel.
  • Work with CCO to monitor Service Level Agreement performance.
  • Support periodic calls with UK office location. 
Skills / Experience You Will Need:
  • Microsoft Excel Experience.
  • Experience working with CRM packages.
  • Confidence to lead others, detail-oriented, organized, and strong critical Thinking Skills.
  • Strong communication skills; needs to be able to speak effectively with junior personnel and C-suite executives. 

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