We have partnered with our client in their search for an MS Teams Solutions Architect/ Engineer.
Responsibilities
We are seeking an experienced Solutions Engineer with a strong background in Unified Communications as a Service (UCaaS), specifically focusing on Microsoft Teams Calling services, Direct Routing, Operator Connect, and CCaaS (Contact Center as a Service).
Serve as a subject matter expert on UCaaS, with a specific focus on Microsoft Teams Calling services and Direct Routing.
Build roadmap, rollout plans, and engineering MS Teams Direct Routing migration solutions.
Design and architect UCaaS solutions based on customer requirements and best practices. Create solution diagrams, configurations, and documentation
Collaborate with internal teams, such as product management and engineering, to ensure the feasibility and viability of proposed solutions.
Skills Required
In-depth Engineering knowledge of UCaaS technologies, specifically Microsoft Teams Calling services is required.
Experience engineering Direct Routing, Operator Connect, Cisco CUCM, SIP trunking, VoIP, and related technologies
Experience migrating organization's voice services from traditional technologies to MS Teams direct calling services.
Automation experience with PowerShell or other scripting.
Strong knowledge of O365 products.
Knowledge of Networking protocols
Knowledge of all routing protocols (For example : BGP, EIGRP, OSPF, GLBP, VRF), Traffic engineering, L2/L3 VPN, multicast & class of service
Strong understanding and familiarity with router, LAN switch, application accelerator, wireless controller and IP Voice
Experience working in financial services is a major plus.
Education & Work Experience
Bachelor's Degree in Computer Science or related field.
Certifications: Relevant certifications in UCaaS, CCaaS, and Microsoft Teams Calling services, such as Microsoft Certified: Teams Administrator Associate, CCaaS platform-specific certifications, or equivalent
