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Linux Application Support - Remote

Date Posted: 5/25/2023

Job #1628421
Contract
Chicago, Illinois

TITLE: LINUX APPLICATION SUPPORT
Location: Remote
Compensation Range : $50/h - $60/h based on experience
A global financial software organization is actively seeking an experienced Linux Application Support Specialist to join their distributed team. As the Linux Application Support Specialist, you will act as a liaison between the Level 1 client-facing teams and internal development groups. You will be focused on Level II technical support and knowing how to diagnose, judge the criticality, and establish the scope of the issue in real-time. Excellent communication skills are required.

Responsibilities

  • Deploy and provide application support for industry leading investment management platform running on Unix/Linux platforms.
  • Work with the development and systems teams to streamline processes and communication with groups outside of the technology teams.
  • Investigate issues and escalate to the proper development teams.
  • Learn how the technology behind the system works.
  • Assess patterns in support tickets, requests and alerts helping increase efficiencies of training and support.
  • Identify and implement areas lacking automation.
  • Work with development to forecast severity of issues and throughput for fixing issues across teams.
  • Maintain awareness of issue status after handing off to other teams.
  • Provide root cause analysis as required internally.
  • React to various monitoring and alerting systems.
  • Weekend on-call shift on a rotational basis.

Requirements
  • Strong critical thinking skills
  • Computer Science/Engineering background (preferred)
  • 2-5 years as an Application Support Specialist/Engineer
  • Exposure and experience to finance (preferred)
  • Comfortable with Linux CentOS and Linux Mint and Bash scripting
  • Ability to read and understand Java source code
  • Jenkins
  • XML
  • Basic Networking (DNS, packet loss, etc)
  • SQL
  • Jira/Zendesk/Logs experience
  • Ability to work remote during off hours and participate in shift rotations
  • Good communication, both verbally and written
  • Apache/Tomcat/Web Services experience (preferred)

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