We have partnered with our client in their search for a Lead Platform Engineer. The Lead Monitoring and Observability Engineer (IC3) serves as a senior technical contributor responsible for ensuring monitoring reliability, telemetry quality, automation maturity, and operability across OMF's infrastructure and application ecosystem. This role acts as a technical mentor, monitoring and networking SME, and hands-on engineer who guides monitoring-platform evolution, improves service quality, and collaborates with product and engineering teams to deliver scalable, stable, and observable systems
Responsibilities:
Monitoring Reliability & Performance
- Establish platform SLOs, availability goals, latency/error budgets, reliability metrics, and monitoring coverage expectations in partnership with teams.
- Continuously measure service and platform health and implement changes to improve reliability, performance, alert quality, and operational stability.
- Define and maintain standards for actionable alerting, dashboards, logs, metrics, traces, and service-health reporting.
Architecture & Technical Leadership
- Lead observability design efforts for Elastic/ELK, telemetry pipelines, monitoring platforms, dashboards, alerting, distributed tracing, synthetic monitoring, microservices platforms, cloud infrastructure, or network monitoring, depending on assignment.
- Provide "out-of-the-box" technical solutions that balance velocity, reliability, operational visibility, and cost.
- Evaluate monitoring and observability tools, patterns, integrations, and emerging requirements.
- Define reusable observability patterns, reference architectures, onboarding guidance, and validation practices for product and platform teams.
Hands-On Engineering & Automation
- Perform advanced configuration, IaC development (Terraform/Ansible), monitoring-as-code development, CI/CD pipeline engineering, and cloud platform automation.
- Build and maintain scalable, resilient monitoring and observability components that support product teams.
- Implement and maintain monitoring, alerting, data visualization, logging, metrics, tracing, and telemetry collection capabilities as noted in the IC3 role reference.
- Improve automation for monitoring onboarding, dashboard creation, alert configuration, telemetry collection, and operational workflows.
Operational Excellence
- Reduce manual operations through automation and self-service observability tooling.
- Review, optimize, and maintain observability capabilities including logs, metrics, traces, dashboards, alerting, and service-health reporting.
- Improve alert signal quality, reduce alert noise, and ensure alerts have clear ownership, escalation paths, and actionable runbook guidance.
- Participate in and lead high-severity incident response for monitoring and observability-owned domains.
- Support root-cause analysis by correlating telemetry, infrastructure conditions, application behavior, and operational events.
Network Monitoring
- Define and maintain network-monitoring standards for network availability, reachability, latency, packet loss, interface health, capacity, device health, routing, and dependency-related service impact.
- Partner with Networking, Cloud, AppDev, Security, and SRE teams to establish monitoring coverage for critical network devices, services, and customer journeys.
- Build and maintain network-monitoring dashboards, alerting patterns, service-health views, and operational workflows.
- Establish validation practices for network-device onboarding, telemetry collection, alert quality, dashboard completeness, and operational readiness.
- Support the migration of network monitoring from OpsRamp to the selected network-monitoring tool, including requirements definition, technical design, migration planning, testing, validation, and operational handoff.
- Evaluate network-monitoring tools, integrations, automation opportunities, and emerging network observability requirements.
- Connect network telemetry and alerts to application, infrastructure, and customer-impact signals to improve triage and incident response.
Cross-Team Collaboration
- Partner with AppDev, Security, Observability, Networking, Cloud, and SRE teams to deliver cohesive monitoring services and shared solutions.
- Adjust monitoring-platform design, observability standards, and processes based on evolving product team needs.
- Collaborate with service owners to prioritize observability improvements for critical services.
Mentorship & Influence
- Mentor IC1-IC2 engineers in engineering best practices, TDD, agile ceremonies, monitoring and observability fundamentals, and operational workflows.
- Provide code reviews, design feedback, and internal technical enablement.
- Guide partner teams in adopting agreed observability standards and reusable implementation patterns.
- Provide technical leadership on monitoring architecture, telemetry quality, alerting practices, and operational readiness.
Skills Required:
- Demonstrated expertise in monitoring and observability engineering, including Elastic/ELK, dashboards, alerting, logging, metrics, tracing, telemetry pipelines, cloud infrastructure, networking, or equivalent.
- Proven ability to define availability and performance objectives and implement monitoring-driven improvements.
- Hands-on experience with automation, including Terraform, Ansible, scripts, monitoring-as-code, or cloud-platform automation.
- Experience designing, implementing, and maintaining monitoring, alerting, dashboards, and service-health reporting.
- Experience with observability practices across logs, metrics, traces, dashboards, alerting, and incident response.
- Ability to evaluate alternatives, provide thought leadership, and guide technical direction.
- Proficiency with TDD, agile development, and iterative delivery.
- Strong communication and mentoring capability.
- Experience with enterprise network monitoring, network operations, network observability, or a related infrastructure discipline.
- Working knowledge of network technologies and protocols, including TCP/IP, DNS, HTTP/S, SNMP, ICMP, routing, switching, firewalls, load balancing, VPN, and WAN connectivity.
- Experience monitoring network devices, interfaces, availability, latency, packet loss, bandwidth utilization, capacity, and reachability.
- Ability to design network-focused dashboards, alerts, escalation workflows, and service-health views.
- Experience collaborating with Networking and incident-response teams during complex service-impacting events.
- Familiarity with network-monitoring migrations, platform consolidations, tool evaluations, or proof-of-concepts.
Education & Work Experience
- Bachelor's Degree
- 7+ years of work experience
Title Lead Platform Engineer
Location Remote
Client Industry Financial Services
Compensation $60-75/hr
About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com
