We have partnered with our client in their search for an IT Support Analyst.
Responsibilities
Manages a client department’s complete desktop computing environment
Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs.
Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up to date.
Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products.
Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network.
Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications. Documents all reported problems.
Supports clients in the use of their desktop equipment by training users.
Works with others to ensure smooth integration of network and software products.
Analyzes, recommends, and implements work-group computing solutions to meet client department’s needs.
Trains other support technicians.
Completes and documents technical projects such as the testing of hardware and software products.
Skills Required
Strong Windows, Networking, Documentation, AD, Mobile Device Management knowledge
Advanced proficiency with Mac OS and Windows OS.
Advanced proficiency and support of standard application packages: Microsoft Office 365
Advanced proficiency and support of Apple and PC hardware and iOS devices for troubleshooting and repairing miscellaneous hardware problems.
Strong communication and interpersonal skills. Ability to work independently and in a team. Excellent attention to detail.
