A national consumer goods organization is seeking an experienced IT Support Technician. The IT Support Tech will provide all levels of support for key technologies for the Distribution Center including: all desktops and laptops, hand-held devices, and printers. The Support Technician is the single point of contact that provides hands-on floor support for all technology. Excellent communication skills are required.
Responsibilities
Provide all levels of support for hardware and software at their location
Complete and close incidents and work orders in a timely manner
Update incidents and service requests within agreed response times
Keep coworkers informed of the status of their tickets
Ensure follow-up is performed
Meet all productivity and quality goals as measured by the department
Establish, develop, and maintain key business relationships at assigned location(s)
Drive resolution of systemic issues related to all facets of technology including: hardware, software, network, telephony, application, etc.
Ensure that all phases of technology support including installations, upgrades, hardware, software, peripherals, etc. are
properly coordinated, monitored, tracked, and resolved for corresponding location.
Engage third party support as needed and escalate critical issues appropriately.
Lead on site technology projects.
Requirements
5+ years experience of IT Support experience providing remote and in-person desktop/walk-up support in an enterprise or retail environment
Ability to lead and delegate tasks to junior members of the support team
Bachelor's degree preferred or comparable work experience
Experience providing support in a distribution center or warehouse environment is a plus
Advanced working knowledge of end-user technology including: hardware, software, Windows, Apple, and mobile devices
Lift up to 50 lbs, with or without assistance, on occasion and up to 20 lbs, unassisted on a regular basis.
Ability to work autonomously with minimal supervision as the single point of contact onsite
Strong attention to detail and interpersonal skills
Communicate effectively and efficiently with all company associates and business units including executive leadership
Good written and verbal language skills (English)
