Our client has recently opened an office in New Braunfels, TX and would like to add an IT Support Specialist to their team! The candidate will be supporting the Austin and San Antonio area, including those in corporate, sales and construction offices.
Responsibilities
- Provide corporate, sales and construction users with technical support on-site, at both General Office and remote locations over the phone, via email, or by utilization of remote assistance tools.
- Provide technical support for internet and network related issues; troubleshoot and report outages to internet service providers while staying in communication with the Helpdesk group with the objective of prompt service recovery.
- Provide technical support for Windows, Mac, and other mobile operating systems such as iPhone, Android, and Windows Mobile.
- Provide technical support for Skype for Business phones and Microsoft Lync Client and provide the users with basic user operation of the device.
- Set up computers for deployment by use of System Center Configuration Manager (SCCM) and other company approved configuration checklists.
- Perform computer repairs, correct printing and scanning issues, and address network outages with critical deadlines.
- Participate and assist in hardware and software rollout projects. Hardware and software rollout involves planning and coordination with the rest of the Helpdesk group.
- Provide technical support for in-house applications and services as well as other industry leading software programs such as Microsoft Office, Microsoft Lync Client, AutoCAD, Architecture, 3ds MAX, Civil 3D, VisionREZ, Buzzsaw, Design Review, Adobe Creative Suite, BlueBeam PDF Editor, Xerox AccXes Tools, RePLOT, SharePoint services, OneDrive, and Office 365.
Qualifications
- High School Diploma or equivalent required; Associates Degree in IT related field preferred.
- Requires 3-5 years of relevant support role experience.
- Current, valid Driver’s License and reliable transportation.
- Sharepoint, Windows 10 and Office 365, and Service Now ticketing system.
Understanding of IT Helpdesk practices with strong emphasis on customer service.
