We have partnered with our client in their search for a hands-on IT Operations Director to lead IT infrastructure, cybersecurity resilience, and PMO governance within a mature enterprise environment. This role will focus on optimizing and stabilizing existing systems, reducing technical debt, improving service delivery, and establishing an effective IT operating model.
Key Responsibilities
- Lead optimization of on-prem and hybrid cloud infrastructure (Azure).
- Define and implement the right balance of internal IT capabilities and outsourced services (MSP/MSSP).
- Manage vendor relationships, service governance, escalations, and KPI reporting.
- Oversee multi-site network operations, security, resiliency, and lifecycle planning.
- Standardize ITIL processes including incident, problem, and change management.
- Establish IT governance, solution evaluation processes, and Change Control Board practices.
- Serve as PM for key IT initiatives and modernization efforts.
- Optimize technology spend, vendor contracts, and software licensing.
- Ensure effective backup, disaster recovery, and cybersecurity practices.
- Partner with business and IT stakeholders globally to drive operational excellence.
Required Experience
- 10+ years of progressive IT leadership experience.
- Strong background in infrastructure operations, networking, cybersecurity, and hybrid cloud environments.
- Experience managing MSP/MSSP providers and service governance.
- Proven success leading IT transformation, process improvement, and operational stabilization initiatives.
- Hands-on experience with ITIL, PMO, and technology governance frameworks.
- Strong project/program management and stakeholder management skills.
Preferred Competencies
- Ability to balance modernization efforts with legacy system support.
- Experience managing EOL transitions and technology refresh cycles.
- Practical, execution-focused leader who can drive results and organizational change.
- Strong communication skills with the ability to influence technical and business stakeholders.
- Experience supporting global teams across multiple regions.
IT Operations Director
Shoreview, MN - hybrid schedule
Manufacturing
$80-100/hr DOQ
Ref ID
About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com
