The IT Business Analyst will work closely with the business especially with the Manufacturing and Supply Chain groups. The BA's responsibility includes delivering enchantment requests, providing daily support and enhancing the Manufacturing execution. This role works to support the technology advancement within the organization
Essential Functions:
- Leads and manages development projects, integration projects, or selection of new software
- Formulates and defines system scope and objectives for assigned projects
- Conducts interviews with colleagues, management and department leaders to develop clear requirements for enhancements or projects
- Gathers business requirements and translates into technical requirements for the creation of application enhancements and features
- Functions as the liaison between the business line, operations, and the technical areas throughout the project cycle
- Creation of project estimation, detailed project plans, work assignments, vendor dates and other aspects of assigned projects
- Reviews evaluates and develops recommendations for enhancements and support of applications
- Serves as functional expert on applications that are data intensive and will require integration
- Effectively manage change requests or requests for enhancements
- Ability to manage IT and business associates time within project selection, requirements gathering, and/or projects
- Works with programming resources to ensure that system enhancements follow the appropriate IT guidelines, meet or exceed user requirements and are completed in a timely fashion
- Assist in troubleshooting post implementation issues for large/complex projects
- Develops training plans for new application releases or changes
- Provide support and training as necessary for employees
- Maintain a positive work atmosphere with a culture of respect for others
- Runs Ad-hoc reports using SQL queries, Access, or other reporting tools
- Develop test plans or use case scenarios for testing
- Test and evaluate new or changed applications and functions and determine issues in workflow or software functionality
- Coordinate and assist user acceptance testing, including reporting and documenting defects, and conducting complex root cause analysis
- Ability to identify failure in process and address with IT and the business
- Assists in the development and implementation of quality improvement of processes for IT department and the business
- Prepares technical reports by collecting, analyzing, and summarizing information and trends
- Assist with special projects as needed
Required Knowledge, Skills, and Abilities:
- Must be able to use Microsoft SQL Server Reporting Services (SSRS), Excel, Power BI, Crystal Reports
- Must understand all aspects of BI technologies and architecture such as data model/architecture, delivery mechanisms, data integration/ETL, and reporting tools.
- Must be able to write complex SQL queries and, etc.
- Must have advanced skills in Microsoft products especially Excel, Visio and Project
- Must be able to work in a team
- Self-motivated and able to prioritize requests and take ownership of tasks from origination to resolution
- Ability to organize and deliver presentations in front of groups
- Ability to train IT team and business associates
- Availability to work during off-peak work hours when necessary to ensure smooth operations during office hours – may include on-call support
- Ability to travel between sites, as required
- Excellent time management and organizational skills
- Possession of excellent analysis and data gathering skills
- Possession of excellent oral and written communication skills
- Must be able to respond flexibly to changing circumstances
- Committed to company values
- Must be committed to the success of the entire organization
Minimum Required Experience or Education:
- Bachelor's Degree in Engineering, Computer Science, Management Information Systems/Science required or similar combination of education and experience
- Minimum of three years of experience in a Business Analyst role (Manufacturing focused)
- Experience with SYSPRO ERP would be beneficial but not required
- Knowledge of Lean Six Sigma and/or a Project Methodology (Agile, Waterfall, or etc.) desired
