Job Title: Director of Finance Operations
Location: Cranston, RI (hybrid)
Client Industry: IT Managed Services Provider (MSP)
Compensation: Up to $145K base salary + 10% bonus (upon conversion)
Employment Type: Interim-to-Permanent
Overview
We have partnered with our client to identify a strategic and hands-on Finance Operations Director to lead financial planning, billing operations, and systems optimization in a growing MSP environment. This role will support the CFO and executive leadership in driving financial performance and operational excellence.
Key Responsibilities
Financial Planning & Strategy
- Support the CFO with annual budgeting, forecasting, and long-range financial planning.
- Partner with executive leadership on strategic growth initiatives, pricing models, and margin improvement.
- Provide financial analysis for decisions related to acquisitions, new services, and market expansion.
Billing & Revenue Management (MSP-Specific)
- Oversee recurring revenue billing cycles (monthly service contracts, usage-based billing, project work).
- Ensure revenue recognition compliance, especially for bundled SaaS/MSP services.
Data, Systems & Process Improvement
- Lead ERP/PSA system optimization (e.g., ConnectWise, NetSuite, Autotask, QuickBooks Enterprise).
- Drive process automation for invoicing, reporting, and reconciliation.
- Develop KPIs and dashboards to track utilization, gross margin by contract, and cash flow.
Leadership & Team Management
- Manage and mentor finance/accounting team (billing specialists, AR/collections, staff accountants).
- Collaborate cross-functionally with Sales, Service Delivery, and Billing teams.
- Foster a culture of accountability, continuous improvement, and customer focus.
Compliance & Risk Management
- Ensure compliance with tax, audit, and regulatory requirements.
- Oversee external audits, banking relationships, and insurance coverage.
- Monitor financial risk and recommend mitigation strategies.
Skills & Qualifications
Required Skills
- Strong understanding of GAAP and public accounting standards.
- Financial planning & analysis (FP&A), modeling, and advanced Excel proficiency.
- Proven stakeholder engagement and change management capabilities.
Education & Experience
- Bachelor’s degree (BA/BS) from an accredited 4-year university.
- Minimum of 7 years of relevant experience in finance operations.
Key Performance Indicators (MSP Context)
- Accuracy and timeliness of recurring contract billing.
- Days Sales Outstanding (DSO) and collections performance.
- Gross margin by client and service line.
- Forecast accuracy for revenue and cash flow.
- Effectiveness of financial systems and reporting.
