Junior Technical Support Engineer
We are hiring a Junior Technical Support Engineer to join our Healthcare client's team.
What You'll Do:
- Provide 80%-100% phone support to local and remote users
- Learn and support proprietary healthcare applications
- Provide troubleshooting and support for email accounts, mobile devices, etc
- Continually provide excellent customer service
- Exhaust all means of ticket/issue resolution before escalating
- Take initiative to address issues that may arise outside of normal scope of work
- Provide excellent customer service for all users
Skills/Experience You'll Need:
- HDI (Help Desk Institute), A+ and/or Network+ certifications
- 1-2+ years of IT Helpdesk experience
- Office 365 support experience
- Active Directory account creation, password reset, etc
- Mac/PC support experience
- Excellent customer service and communication
About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com
