Head of Enterprise Technology
We have partnered with our client in their search for a Head of Enterprise Technology. This hands-on leadership role will build, operate, and mature the organization's enterprise infrastructure and workplace technology function. The Head of Enterprise Technology will balance technical execution with functional ownership, leading a small internal team and external service providers while partnering with executive, cybersecurity, business, and site technology stakeholders.
Role Summary
The Head of Enterprise Technology will establish scalable infrastructure, workplace technology, identity, and IT operations capabilities within a growing, evolving environment. This individual will remain actively involved in configuring, deploying, supporting, and improving technology solutions while setting standards, prioritizing work, and maintaining accountability for delivery.
Responsibilities
- Design, deploy, operate, and improve cloud infrastructure, enterprise networks, corporate and site connectivity, and other business-critical technology services.
- Own workplace technology services, including endpoints, device management, Microsoft 365 and collaboration platforms, meeting-room technology, employee onboarding and offboarding, and end-user support.
- Operate identity platforms, administer access, and implement secure identity configurations in partnership with cybersecurity stakeholders.
- Establish infrastructure and IT operations standards, documentation, monitoring, incident response, backup and recovery, asset lifecycle management, and repeatable support processes.
- Lead a small internal team, provide technical direction, prioritize work, and remain accountable for service quality and delivery.
- Manage managed service providers, technology vendors, and other external partners.
- Partner closely with industrial and site technology leadership on site connectivity, shared infrastructure standards, construction-to-commissioning requirements, and operational handoffs.
- Support the development of a disciplined, scalable operating environment as the organization grows.
- Work across functional boundaries and communicate effectively with executive leadership and business stakeholders.
- Move comfortably between strategic planning, technical architecture, hands-on implementation, troubleshooting, and operational leadership.
Required Qualifications
- Significant hands-on experience designing, configuring, deploying, supporting, and operating enterprise infrastructure and workplace technology solutions.
- Demonstrated experience owning a broad enterprise technology, infrastructure, or IT operations function.
- Experience with cloud infrastructure, enterprise networking, corporate and site connectivity, and reliable technology service delivery.
- Strong experience with endpoints, device management, Microsoft 365, collaboration tools, meeting-room technology, onboarding and offboarding processes, and end-user support.
- Experience operating identity platforms, administering access, and implementing secure identity configurations.
- Demonstrated success establishing operational standards, documentation, monitoring, incident management, backup and recovery, asset lifecycle practices, and repeatable support processes.
- Experience leading technical team members while remaining actively involved in technology delivery.
- Demonstrated experience managing managed service providers and technology vendors.
- Experience supporting organizations transitioning from an early-stage or less formal environment to a larger, more disciplined operating model.
- Experience in energy, construction, industrial infrastructure, data centers, another capital-intensive environment, or a complex multi-site organization.
- Ability to communicate technical priorities, risks, and recommendations to executive and business stakeholders.
- Background as a hands-on technology leader, Infrastructure Manager, IT Operations Manager, Infrastructure Architect or Lead, or senior infrastructure engineer with demonstrated team leadership experience
About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com
