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Infrastructure Engineer - Intermediate

Date Posted: 11/20/2023

Job #1663687
Jersey City, NJ

We have partnered with our client in their search for a VOIP Network Engineer for a 12+ month contract.

  • Configure and maintain Voice and Video communication systems, provision new user accounts and provide support.
  • Diagnose and resolve VOIP related issues, including call quality problems, call drops, connectivity issues.
  • Monitor network traffic to identify and resolve performance bottlenecks, generate health and call statistic reports.
  • Implement and enforce security measures to protect the VOIP system.
  • Provide training and tech support to end-users, assisting phone configuration and troubleshooting.
  • Maintain comprehensive documentation of configuration, changes, troubleshooting procedures.
  • Collaborate with service providers and vendors for support, maintenance, upgrades.

Skills Required:
  • Wireshark experience is required.
  • VOIP Protocols: In-depth knowledge of VOIP protocols like SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), Codecs, SIPREC, WebRTC
  • Network Configuration: Proficiency in configuring and troubleshooting network equipment, including routers, switches, and firewalls.
  • VOIP Software and Hardware: Familiarity with VOIP systems and platforms, such as Cisco CallManager, Asterisk, or other VOIP solutions.
  • Quality of Service (QoS): Understanding of QoS principles, MOS to ensure voice quality over IP networks.
  • Security: Knowledge of VOIP security best practices and the ability to identify and address security vulnerabilities.
  • Troubleshooting: Strong troubleshooting skills to diagnose and resolve VOIP issues promptly.

Education & Work Experience:
  • Bachelor's degree or equivalent work experience

Title: VOIP Network Engineer
Location: Jersey City, NJ , Hybrid – 3 Days T, W, TH
Client Industry: Fintech
Reference ID: 1663687

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