InfoSec Analyst – Customer Service
Kansas City, MO
Hybrid – 4 Days on site per week
Overview:
As part of the Key Management Delivery Team (KMD) the job holder will be responsible for the day-to-day delivery and support of the various security services managed by KMD, including performing the exchange of cryptographic keys with our client’s customers on a global basis, adhering to strict security procedures and standards and communicating with customers via email and phone.
These services include the management of several our client’s Certification Authorities for the provisioning of PKI certificates used for EMV Chip off-line capabilities, certificates supporting the internal infrastructure, SecureCode implementations.
Duties:
- Project manage the exchange of cryptographic keys and related material between our client’s and its customers for the enablement and continuity of the services offered.
- Operate the security and key management systems used by the KMS within the boundaries of operational and security procedures.
- Provide support to both internal and external customers, on both specific technical questions relating to the services as well as general operational or procedural aspects.
- Participate in the operational set-up of new security services offered by Our client’s and in the improvement of the operational efficiency of existing services.
Skills Required:
- Information Technology Degree (InfoSec focus preferred)
- Technical and basic knowledge of IT Security
- Customer service background
- Fluent in English, both verbal and written, Spanish is a plus.
- Well organized and detail oriented
- Possesses strong customer support and communication skills, both verbal and written, and strong relationship and collaborative skills
- Willingness and ability to learn and take on challenging opportunities and to work as a member of a diverse and geographically distributed team
- Accurate and possess analytical skills with the ability to think ‘outside the box’
- Flexible and capable of multi-tasking and coping with emergencies and stressful situations
- Must have the ability to work in a team in a cooperative and structured manner
Nice to Have Skills:
- Knowledge of payment authorization systems and cryptography keys
Title InfoSec Analyst – Customer Service
Location Kansas City, MO
Client Industry Banking
Compensation $35-45/hr
