| The IAM Organizational Change Management (OCM) Analyst supports the successful adoption of Identity and Access Management (IAM) initiatives by driving change management, communication, and stakeholder engagement activities. This role partners closely with technical teams, project managers, and business stakeholders to ensure IAM solutions are understood, adopted, and effectively integrated into day-to-day operations. The ideal candidate brings strong change management expertise, excellent communication skills, and the ability to translate complex technical concepts into clear, audience-appropriate messaging. ________________________________________ Key Responsibilities Organizational Change Management * Support OCM activities for IAM programs and projects, ensuring alignment with enterprise change management methodologies. * Assist in developing and maintaining a reputation and adoption framework for IAM initiatives to build trust, awareness, and engagement across the organization. * Conduct stakeholder impact assessments and support change readiness activities. Communications & Messaging * Draft, edit, and manage IAM-related communications, including emails, announcements, FAQs, job aids, and intranet content. * Develop clear, consistent messaging tailored to technical and non-technical audiences. * Coordinate communication timelines aligned with IAM project milestones. Stakeholder & Technical Team Collaboration * Work closely with IAM engineers, architects, and project teams to understand technical changes and translate them into business-friendly communications. * Partner with project managers to align OCM deliverables with project plans and schedules. * Support cross-functional collaboration to address adoption risks and user concerns. Presentations & Training Support * Create high-quality presentations and visual materials for leadership updates, stakeholder briefings, and end-user audiences. * Deliver presentations to business stakeholders, leadership, and project teams as needed. * Support training and enablement efforts related to IAM tools, processes, and policies. Reporting & Continuous Improvement * Track communication and change activities, gathering feedback to improve future IAM OCM efforts. * Support reporting on adoption metrics, communication effectiveness, and stakeholder engagement. ________________________________________ Required Qualifications * Bachelor's degree in Business, Communications, Information Systems, or a related field. * Project Management Professional (PMP) certification. * Experience supporting Organizational Change Management activities within technology or IAM-focused initiatives. * Strong written and verbal communication skills. * Proven ability to create professional presentations and deliver content to diverse audiences. ________________________________________ Preferred Qualifications * Experience working with IAM technologies (e.g., access provisioning, authentication, identity governance). * Experience working in large, complex, or regulated enterprise environments. ________________________________________ Key Skills & Competencies * Change management and stakeholder engagement * Technical-to-business communication translation * Presentation design and delivery * Collaboration with technical and non-technical teams * Attention to detail and strong organizational skills |
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