SUMMARY:
Directs, manages and coordinates all Branch functions including but not limited to, Sales, Warehouse and Transportation Operations, and administration. In an administrative hands-on fashion, manages the organization to meet or exceed budgetary expectations by performing the following principal/essential accountabilities personally or through subordinate staff.
ESSENTIAL DUTIES & RESPONSIBILITIES:
General Management
• Manages all Branch activities in accordance with policies, guidelines, and procedures established by Executive Management. Manages Branch activities in a way that will achieve both short and long term goals of the Branch and Company.
• Develops Branch operational plan within company guidelines and established best practices to optimize use of facilities, equipment and employees to the achievement of budgetary expectations established by Executive Management.
• Works in concert with corporate functional departments to implement the strategy. Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates, developing sales programs to meet or exceed goals of Branch and company. Determines Branch product offering and pricing consistent with company strategies and financial expectations. Supports the promotion and success of branded and exclusive branded products.
• Keeps informed of new training methods, techniques of competitors and pending introduction of new company products to determine training needs for the Branch. In conjunction with corporate functional leadership develops and directs training plans, programs and procedures to ensure current and effective training programs for Branch personnel.
Financial
• Prepares Branch plans and operating budgets based on broad corporate goals and growth objectives.
• Reviews operating results of designated Branch, compares them to established objectives, and takes steps to ensure that appropriate measures are taken to meet or exceed expectations.
Customer Focus
• Maintains personal relationships with key accounts. Maintains a proactive, visible relationship with entire customer base.
• Treats all customers (both internal and external) with dignity, respect, courtesy and kindness.
• Responds to all customer inquiries and requests to insure customer satisfaction.
SUPERVISORY RESPONSIBILITIES:
• Directly supervises Branch operations including Sales, Warehouse, Distribution, and Administrative personnel.
• Responsible for the overall direction, coordination, and evaluation of these staff in a manner that creates harmony within the workforce, and promoting an attitude that will ensure successful results.
• Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include interviewing and hiring; planning, assigning and directing work; appraising performance; rewarding and correcting performance; addressing complaints and resolving problems.
• Under the direction of the Vice President of Human Resources works directly with affiliated Local Union representation and assists with contract negotiations. Adheres to the applicable Collective Bargaining Agreement without deviation.
• Ensures that personnel maintain knowledge and skills level necessary to accomplish Company objectives. Develop departmental leaders for succession to higher levels or responsibility. Work closely with Vice President of Human Resources to design, develop, and implement departmental training and education programs.
• Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree; 5-7 years of related experience and/or training; combination of education, experience and training. Participation in industry associations a plus.
