FRACTIONAL IT DIRECTOR
Our client is seeking an experienced, business-facing IT Director to oversee IT systems, infrastructure, ERP optimization, and vendor oversight across a multi-location environment. This role will serve as the primary liaison between the business, external IT partners, and internal stakeholders, with a focus on stabilizing systems, improving connectivity, supporting ERP relaunch and adoption, and reducing operational risk. The ideal candidate will be comfortable being to go-to IT Leader and must have strong Sage X3 ERP experience, infrastructure leadership, vendor management skills, and the ability to assess a fragmented IT environment and help define what "good" looks like. Excellent communication and collaboration skills are required.
Responsibilities
- Lead IT strategy and day-to-day technology priorities in alignment with business needs.
- Assess current systems, infrastructure, stakeholder needs, and operational risks.
- Oversee the reset, relaunch, and optimization of Sage X3 ERP.
- Improve ERP reporting, data visibility, system usage, and end-user adoption.
- Support future ERP planning, including potential SAP/S/4HANA needs.
- Manage IT infrastructure across five locations, including networks, connectivity, devices, email, servers, VPN, LAN/WAN, and end-user support.
- Oversee external IT support partners, which include help desk, infrastructure, ERP, asset management and systems support.
- Act as a "traffic cop" for IT priorities, vendor resources, escalations, and business requests.
- Partner with bakery and business teams on ERP training, process improvement, and reporting adoption.
- Reduce technology risk and help prevent system outages, shutdowns, and business disruption.
- Establish practical IT governance around access, change management, vendor performance, data integrity, and business continuity.
- Communicate effectively with non-technical stakeholders and advise leaders on system capabilities, gaps, and priorities.
Requirements
- 10+ years of progressive IT leadership experience.
- Strong experience with Sage X3 ERP required.
- Experience with ERP resets, upgrades, relaunches, migrations, or optimization projects.
- Experience managing IT infrastructure, systems operations, help desk, and enterprise applications.
- Experience managing external IT vendors or managed services providers.
- Strong business acumen and ability to prioritize technology investments and resources.
- Ability to assess current-state systems and recommend practical improvements.
- Experience supporting multi-site operations; manufacturing, bakery, food production, CPG, or distribution experience preferred.
- Strong communication, stakeholder management, and executive presence.
- Bachelor's degree in Information Systems, Computer Science, Systems Development, Business, or related field required; master's degree preferred.
- SAP or SAP S/4HANA exposure nice to have.
- Experience training operational users on ERP systems.
- Familiarity with cloud platforms, Microsoft environments, virtualization, network infrastructure, disaster recovery, and business continuity.
- Travel to bakery and company locations required.
About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com
