Directs and coordinates the efficient operation of the company’s network, servers, databases, datacom/telecom equipment, PCs, help desk and other IT equipment. Leads and manages the IT Help Desk support team responsible for monitoring, diagnosing, and troubleshooting end user and network hardware and software problems. Provides leadership regarding the installation, maintenance, and reliability of IT hardware and software. Ensures the security and integrity of networks and systems. Plays a lead role in ensuring compliance with relevant regulations such as PCI and SOX at all locations. Directs and coordinates IT Operations projects according to goals and time frames established by the Vice President of Technology.
Ensures that project, support, & operational goals are accomplished by performing the following duties personally or through subordinate supervisors.
ESSENTIAL FUNCTIONS:
- Deploy operational standards for infrastructure (HW and SW) deployments, monitoring, and asset management
- Designs, manages, and monitors wide area and cloud based network architecture
- Designs, manages, and monitors technology packages for all sites/locations
- Designs, manages, and monitors all daily backup and recovery solutions and strategies
- Oversee administration, maintenance, and configuration of all database environments, cloud based services, and virtualization platforms
- Oversee administration, maintenance, setup, configuration, and troubleshooting of all servers, network equipment, and monitoring systems
- Responds to the IT operations needs of all locations while interacting with team members regarding production issues in order to drive the team towards timely recovery and resolution
- Manages security audits, SOX compliance, periodic PCI reviews and closes out any open items in a timely manner
- Leads and manages the IT Support team responsible for monitoring, diagnosing, and troubleshooting end user and network hardware and software problems
- Partners with the VP of Information Technology to design and manage disaster recovery and business continuity strategies and solutions
- Owns and elevates service delivery for end user support
- Other duties as assigned or as the situation dictates
QUALIFICATIONS AND EXPERIENCE:
- Experience with Access Control Systems: Ability to develop and use access controls to prevent unauthorized access, modification, disclosure, misuse, manipulation, or destruction of systems, networks, applications and data
- Experience with Network Infrastructure: Ability to design, implement and document network systems to meet the current and future needs for operations
- Experience with Server Infrastructure: Ability to design, implement and document server systems to meet the current and future needs including central directory services and virtualized platforms. Incorporate storage technologies to enable core business applications to be optimized and scalable
- Experience with Compliance Management: Ability to plan, assess, monitor, deploy and report the state of compliance and any required mitigation and remediation activities (e.g., PCI, SOX, Data Privacy, etc.)
- Experience with Help Desk Support & Service: Ability to lead and provide timely technical support to users, restore service and/or identify and resolve problems
- Experience with Monitoring Platforms: Ability to manage regular monitoring of platform and system activities, isolating problems and determining their cause. Gather data to forecast future technology needs and trends
