The CS Director - Temp will 1) execute the strategy for Disney Campaign Manager set forth by the VP of Ad Sales, Marketing & Partnerships is implemented across all cross-functional teams (Product, Ops, Sales Enablement, Pricing & Planning) advocating for the voice of Sales and Customer Success and 2) focus on driving engagement, satisfaction, and retention of all users on the platform via customer communication driving product adoption and sales engagement. They analyze customer & revenue data (with a focus on
lead / revenue, building, documenting, and implementing processes across sales), and ensure customer success efforts align with business goals - including but not limited to overall platform health and new feature releases / roadmap implementation. Translate product features into compelling customer benefits, creating sales collateral, decks, and marketing copy, owning the the creation and ongoing refinement of sales training decks and platform narratives (e.g., pitch decks, solution overviews, use-case decks).
Responsibilities
- Develop modular, reusable sales resources that clearly communicate platform capabilities, differentiation, and value
- Translate technical and product functionality into clear, benefit-driven messaging for Sales and Customer Success
- Create and maintain platform enablement materials, including:
o Product overview decks
o Use-case and vertical-specific decks
o Competitive comparison and battlecards
o Customer case studies and proof points
o One-pagers, FAQs, and release summaries
- Support product launches and updates with customer- and sales-ready materials
- Ensure consistency in messaging across sales, CS, marketing, and customer communications
- Drive to revenue objectives and scale a high growth line of business. This team will facilitate client success via education, evangelizing the platform, and driving platform adoption.
- Partner with marketing on program design to improve advertiser experience, activation, and retention rates.
Skills Required
- 6+ years of experience in Customer Success, Account Management, Product
Marketing, or Sales Enablement
- Proven track record creating high-quality sales decks and platform enablement materials
- Strong understanding of SaaS platforms and customer lifecycle metrics
- Ability to distill complex products into compelling narratives
- Excellent written, visual, and verbal communication skills
- Comfortable operating in fast-moving, transitional environments
- Demonstrated ability in Sales, Customer Success, Account Management and/or Client Services.
- Skilled in process design, systematizing at scale and anticipating challenges.
- Ability to recognize opportunities and to proactively seize them to drive impact, while prioritizing and making appropriate tradeoffs when deciding the best course of action.
- Ability to communicate clearly in all forms, to explain complex concepts simply and concisely, and to adjust narrative based on audience.
- Product and technical aptitude with demonstrated experience translating customer needs into platform features & solutions.
- Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges as they arise.
- A strong interest in providing solutions for marketers and growing businesses.
- Experience with Ad Tech software or other scaled advertising models.
Education & Work Experience
About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com
