The Desktop Support Specialist provides technical support to meet the IT needs of employees at the company. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. In addition to computer skills, the position requires a flexible schedule, good attitude, customer service skills and the ability to take on several different roles as needed.
Essential Duties and Responsibilities ________________________________________________________________________________________
Provide automation and network support, desktop/software/peripheral support for computers and peripheral devices.
Provide end-user assistance, troubleshooting, issue resolution, installation, and reinstallation services in support of computers, applications, peripherals, and devices.
Resolve Tier I (phone and remote support) and Tier II (touch-labor) service tickets dealing with desktop support.
Provide responsive automation and network service support for customers requiring the restoration of normal operational service and those with operational questions or service needs.
Respond to issues involving customer desktop hardware and software.
Resolve issues such as print queue management, network connectivity and login credentials, virus and adware detection, operating system navigation and control panel tools and desktop application issues.
Provide local touch-labor services including end-user device installation, troubleshooting, and repair.
Install, troubleshoot, and configure approved software and software.
Application support and analysis uses industry standard principles to improve current processes and respond to customer input and feedback.
Install software updates, security updates, vendor patches, IA vulnerabilities, and related activities to end-user devices.
Support office IP phones.
Contact vendor for hardware / software troubleshooting when necessary.
Support Apple devices and other tablets (iPhones and iPads) updates, troubleshooting, email, WIFl, and VPN.
Perform laptop backups with extensive knowledge of Outlook 365 and PST files.
Required Education and Experience ________________________________________________________________________________________