We have partnered with our client in their search for a Delivery Manager, Ecommerce.
Tremendous opportunity to grow a modern agile digital delivery management team in a company on an explosive growth path and a leader in their space. This position will spearhead the digital delivery planning, reporting, process development and more.
KEY DUTIES AND RESPONSIBILITIES
Delivery Management
- Partner with product management and tech leadership on prioritization and capacity to establish sprint and release goals to include business outcome and value.
- Lead backlog management activities to ensure items are prioritized, labeled, refined, and in a state be picked up by the development teams.
- Oversee key sprint ceremonies including sprint planning, backlog refinement, retrospectives, and standups.
- Work closely with development teams to ensure items maintain momentum, blockers are assessed, and sprints are closed out with minimal carryover.
- Monitor and assess delivery activities to ensure efficiency.
- Manage vendor delivery team and advise on process improvements and client engagement to ensure accountability and visibility.
Planning
- Coordinate and lead big room planning and solutioning activities with the product, tech, dev, QA, and program teams.
- Facilitate working sessions to support design and solutioning with product management and tech teams. Lead dependency and story mapping sessions for supporting initiatives.
- Monitor and assess tooling capabilities to ensure efficiency and usability.
- Lead automation of manual processes within Jira/ADO/Wiki to streamline reporting and activities.
- Partner closely with PMO on required reporting and planning deliverables/activities.
Change Management
- In partnership with digital workforce team, champion, enforce, and guide teams, stakeholders, and vendors on existing change management processes.
- Enforce standard change processes and minimize emergency changes where possible.
- Work with the service management team on identified gaps and opportunities for continuous process improvement.
- Lead change ticket creation, ownership, and shepherd through CAB presentation.
- Facilitate risk assessment activities.
Release Management
- Develop and deploy release management strategy within digital environment.
- Oversee all deployments to stage and production environments.
- Review and approve release items to deploy to stage and deployment readiness in coordination with product management, vendors, CAB reviews and PMO as needed.
- Develop reusable deployment plans and activities.
- Review release items for readiness, dependencies, risk, and impact.
- Review, assess, and continue to improve release management activities.
- Populate release notes and communicate releases to stakeholders.
- Facilitate release/deployments and monitor execution.
Reporting
- Establish metrics and reporting process to report upon sprint progress and completion.
- Report on release statistics to assess risk based on impacted areas of the site via dashboards.
REQUIRED SKILLS AND QUALIFICATIONS
- 8+ years digital delivery management or similar experience in a digital environment.
- Experience working in Agile/Scrum software development.
- Previous management experience.
- Influential communicator and skilled operator in a matrixed environment.
- Track record in working toward quantifiable targets and goal orientation.
- Strong executive presence with good presentation abilities.
- Outstanding verbal and written communication skills.
- A curious attitude and desire to learn.
- Experience managing third-party vendors.
Title: Delivery Manager, Ecommerce
Location: Remote
Client Industry: Consumer
Compensation: $70-$75/hour
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