Position Overview
To enhance the Customer Service Department by using experience with Salesforce or other communication tools that will allow them to optimize their customers experience with them.
The ideal candidate should have working experience with software tools to support the communicating with a customer, but at the time expand on the value of personal interaction and communication.
The candidate will take the lead role in overseeing the current Customer Service Department that consists of four associates and shall report directly to the Vice President of Sales.
The position has opened due to the retirement of their Director of Customer Service who completed 42 years with the Company and they are not looking to replace that exact role, as there is simply no way to replace the knowledge and experience they lost, so they are looking for someone that has skills that the department is lacking today through the use of technology that would further develop the associates in their Customer Service Department by exposing them to advanced methods of communicating with the customer.
Company Overview
Benefits Include: Medical Insurance, Dental Insurance, Basic Life and AD&D Insurance, Optional Employee and Dependent Life and AD&D, Short- and Long-Term Disability, Employee Assistance Program, Flexible Spending Accounts, 401(k) Savings Plan. Paid Time Off per Company PTO policy and Company designated Holidays are available for regular, full-time Associates.
