Customer Service Manager (Closed)

We are looking for a Customer Service Manager who will establish new KPIs for our customer service process and provide continued improvement for our customers.  This position is new and will be mentored by a senior executive of our company. 

Our company has been growing and meeting our goals every month for over a year and created a 3^rd shift.  We recently won 2 significant government contracts.  We have over 200 employees and will continue to grow.

Some of your responsibilities will include ensuring:

• Orders are fulfilled in a timely manner
• Communicate order status to customers
• Continuous improvement KPI’s are created, executed, and tracked
• Inform customers on product updates
• Working with leadership to establish long/short term goals

Requirements:

• Bachelor’s degree
• Plus if have TQM, Continuous Improvement, Lean Manufacturing, Six Sigma
• Plus if have government customers