Customer Service and Logistics Manager
Location: Dublin
Working arrangement: Hybrid, with a minimum of three days onsite per week
Start date: ASAP
Engagement: Contract opportunity
Role overview
We are seeking a Customer Service and Logistics Manager to support international customer service and logistics operations within a leading pharmaceutical organisation.
This is a hands-on coordination role with no direct reports. The successful candidate will coordinate international shipments, manage transportation and customs documentation, and ensure products are collected and delivered accurately and on schedule.
Key responsibilities
- Coordinate product collections and deliveries across Europe, the Middle East and the Americas
- Manage shipments using road, ocean and air freight
- Arrange collections and deliveries with suppliers, carriers and third-party logistics providers
- Create and maintain transportation and customs documentation
- Coordinate the receipt of required shipping documents from suppliers
- Create purchase orders, process goods receipts and support invoice generation
- Create road-freight tasks within the internal transport management system
- Monitor documentation, collections and deliveries to ensure shipments remain on schedule
- Coordinate ocean and air shipments with the wider Customer Service team and 3PL partners
- Act as the main point of contact for supplier delivery queries
- Resolve transportation, documentation and invoicing issues
- Build effective relationships with suppliers and internal stakeholders
- Maintain accurate shipment and order records
Experience and skills required
- A minimum of approximately 3-5 years' relevant experience in logistics, customer service, order management or supply-chain operations
- Practical knowledge of logistics processes and documentation requirements
- Experience coordinating road, ocean and/or air freight
- Exposure to customs and transportation documentation
- Strong Microsoft Excel skills
- Excellent organisation and attention to detail
- Ability to manage multiple shipments and priorities simultaneously
- Confident communication and stakeholder-management skills
- A personable, proactive and collaborative approach
Desirable experience
- Experience using SAP for purchase orders, goods receipts, invoicing or related processes
- Experience working directly with carriers, freight forwarders or 3PL providers
- Pharmaceutical, healthcare or regulated-industry experience
- Experience coordinating shipments across multiple international regions
About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com
