Lucas Group has partnered with a growing technology services company with a focus on customer service and call center outsourcing located in Phoenix, AZ to identify and hire a Manager of eLearning, Training and Development.
COMPANY
Our client has been servicing customers as a go to outsourced customers service solution for more than 25 years. Over the last 3 years they have more than tripled in size in revenue, headcount and total customers. They have built a proven model that allows a small business to improve its brand and increase sales by never missing a call at a fraction of the cost of a full time employee. They have acquired 2 competitors recently and have a roadmap to triple in size again over the next 5 years. With this growth they are hiring an E-Learning Manager to develop and implement the company’s entire training strategy.
POSITION SUMMARY
As the eLearning Manager you will own the development and implementation of the training program for both new hires as well as new accounts. You will create the training material, schedules and assessments needed to ensure a new hires ramp time is as fast as possible without losing quality. Equally important, you will own the development of training programs for new clients. When a new client is brought on your program will ensure the existing call center staff is well trained on how to represent the new account.
SKILLS/REQUIREMENTS
COMPENSATION/BENEFITS
