Senior UX Content Writer
Location: Dublin (Hybrid)
Contract: Initial 6-Month Contract
Overview
Our financial services client is seeking an experienced Senior UX Content Writer to help shape and deliver clear, engaging, and customer-focused content across digital products and customer journeys.
This role is ideal for a content professional with experience working in regulated environments who can translate complex information into simple, accessible language while balancing customer needs, business objectives, and compliance requirements.
Working as part of a multidisciplinary team, you will contribute to the delivery of high-quality digital experiences by creating content that supports customer engagement, understanding, and trust.
Key Responsibilities
Content Strategy & Governance
- Develop and maintain content strategies aligned with customer and business objectives.
- Create and uphold tone of voice guidelines, content standards, and messaging frameworks.
- Promote consistency and quality across digital channels and customer touchpoints.
- Identify opportunities to improve customer understanding and engagement through content.
Content Creation
- Write and edit content across a range of digital channels and customer journeys, including:
- Websites and landing pages
- Digital product experiences
- Customer communications
- Email campaigns and notifications
- Help and support content
- Marketing and educational content
- FAQs and knowledge resources
- Simplify complex subject matter into clear, concise, customer-friendly language.
- Ensure content meets accessibility and readability standards.
Collaboration
- Partner closely with Product Managers, Designers, Researchers, Developers, Marketing teams, and key business stakeholders.
- Participate in discovery sessions, workshops, journey mapping activities, and content reviews.
- Use customer insights and research findings to inform content decisions.
Optimisation & Performance
- Analyse customer feedback and performance data to improve content effectiveness.
- Support experimentation and content testing initiatives.
- Contribute to improvements across customer acquisition, onboarding, servicing, and retention journeys.
Required Skills & Experience
Essential
- 5+ years' experience in UX Writing, Content Design, Content Strategy, Copywriting, or a related discipline.
- Experience working within financial services, banking, insurance, investments, pensions, or other regulated industries.
- Strong ability to communicate complex information in a simple and engaging manner.
- Experience creating content for digital products and customer journeys.
- Excellent writing, editing, and proofreading skills.
- Strong stakeholder management and collaboration skills.
- Understanding of accessibility, inclusive content principles, and best practice.
- Experience working within regulated environments.
- Familiarity with industry-standard design and collaboration tools such as Figma or similar platforms.
Desirable
- Experience with content design systems and content governance frameworks.
- Exposure to UX research, usability testing, and customer insight activities.
- Understanding of behavioural design and customer psychology.
- SEO and digital content optimisation experience.
- Experience working with content management systems (CMS).
About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com
