The Lucas Group is searching for a talented, experienced and enthusiastic Clinical Training and Development Manager to add as a key member of our client’s team in New York City. Our client is a market leader in providing technology-enabled behavioral health care.
The Clinical Training and Development Manager is responsible for the effective onboarding and ongoing development of our client’s workforce of mental health clinicians. The Clinical Training and Development Manager will be responsible for overseeing all new hire training and working with Clinical Leadership to perform remediation and ongoing training as needed. He/she will develop innovative and engaging multi-media training content incorporating best practice instructional design principles and adult learning theories. The Clinical Training and Development Manager will also create a strategy to manage training needs in a fast moving and growing company that can accommodate frequent changes to the service delivery processes and system.
This Clinical Training and Development Manager role is able to either sit at either NYC company headquarter office or to work remote with 10% travel to NYC each year.
RESPONSIBILITIES
· Facilitate all new hire training during new hire probation period
· Update new hire training as needed to reflect changes in service delivery process / clinical platform
· Develop a scalable instructional strategy that includes a process for incorporating frequent changes to the service delivery process / clinical platform into training materials and the use of technology solutions to support learning of a fully remote, large workforce
· Develop web-based multimedia, interactive e-learning applications using online authoring tools incorporating theories of adult learning, interactive training techniques, assessment and practicum exercises
· Responsible for updating existing learning content as the platform or processes change. This includes updates to audio, graphics, backgrounds, etc.
· Develops and maintains knowledge of systems, products and procedures and works closely with subject matter experts to incorporate information into training
· Establish and maintain a document management system for learning materials
· Partner with Clinical Service, Clinical Operations and Product teams to identify and document training needs and performance gaps
· Review and edit existing materials and recommend revisions or changes in scope, format, content, and methods of delivery
REQUIREMENTS
· BA/BS in Instructional Design, Marketing, Communications or a related field is required. Master’s degree is desired
· 5+ years instructional design experience is required
· Healthcare industry experience training clinicians is required, with experience training and developing training content for mental health professionals is a plus
· Experience with eLearning course and content creation required
· Demonstrated knowledge of theories of adult learning
· Experience developing learner-centered instructional materials for computer-based delivery
· Demonstrated knowledge of instructional design tools
· Demonstrated knowledge of eLearning tools
· Experience working with Learning Management Systems (LMS)
· Strong verbal and written communication skills
· Excellent detail-orientation and organizational skills
· Ability to work independently adhering to deadlines and project plans
· Eager and be able to learn new technologies quickly
· Strong industry knowledge of technology and developments in this field
· Work with audio and video etc. multimedia files for e-learning programs
· Proficient computer skills with aptitude for learning and using multiple systems
· Experience with video editing and creation of training videos a plus
This Clinical Training and Development Manager requires professional and prudent communications working in a team environment with a diverse group of associates. If you like new challenges every day and are charged up by a fast paced environment, this is an exciting opportunity for you.
If qualified and interested please email your resume to Amanda Cooper at the Lucas Group at acooper@lucasgroup.com.
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