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Client Services Technician

Date Posted: 7/9/2024

Job #1665140
Contract
Houston, Texas

Job Description: We are seeking a highly skilled and motivated individual to join our team as a Client Services Technician. As a Client Services Technician, you will play a crucial role in ensuring the success of our clients' email migration by providing hands-on support and technical expertise. You will be responsible for assisting clients pre, during, and post-migration with client configuration, high-level training, answering questions, and providing ongoing support both in-person and remotely via zoom, phone, and support tools.

Key Responsibilities:

  • Assist clients with client configuration and setup, ensuring compatibility with cloud-based platforms such as Google Workspace and Office 365.
  • Provide high-level training to clients on how to use and navigate platforms effectively.
  • Address client questions and concerns promptly and effectively, either in person, via zoom/phone, or through support tools.
  • Troubleshoot technical issues related to client tools, including but not limited to Outlook for PC/Mac, Thunderbird, and Apple Mail.
  • Collaborate with other team members to resolve complex technical issues and provide exceptional customer service.
  • Document client interactions, issues, and resolutions accurately and thoroughly.

Requirements:

  • Prior experience in desktop support or similar technical roles.
  • Strong client engagement and communication skills, with the ability to explain technical concepts clearly to non-technical users.
  • Proficiency in Google Workspace and/or Office 365, including knowledge of their respective features and functionalities.
  • Familiarity with client tools such as Outlook for PC/Mac, Thunderbird, and Apple Mail.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Excellent problem-solving skills and attention to detail.
  • Willingness to travel to client sites as needed and work flexible hours when required.

Preferred Qualifications:

  • Certification in Google Workspace or Office 365.
  • Experience with migration projects or similar technical implementations.
  • Familiarity with additional client tools and applications.

Title : Client Services Technician 

Location: Houston 

Client Industry: Higher Education 

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