The Lucas Group is searching for a talented and enthusiastic Client Account Manager to add as a key member of our client’s team in New York City. Our client is a market leader in providing technology-enabled behavioral health care. The Client Account Manager will provide day-to-day support to one or more Directors in the Account Management team. He/she will have responsibility for tracking, reporting or formatting client program level data into client facing documents for purposes of communicating with client accounts.
RESPONSIBILITIES
· Serve as a client contact for matters specific to assigned projects.
· Ensure client satisfaction and retention by delivering timely and effective solutions, materials or deliverables in support of the client account plan and clients’ objectives.
· Support professionally appropriate and meaningful communication with clients in writing and/or verbally as requested with assigned clients.
· Build and deliver the required materials to support client communications and operational or outcomes reports.
· Forecast, track and report key account performance and metrics using company client account management tools.
· Conduct research and propose solution(s) to Directors for issues that may arise with client accounts, files or reporting.
· Assist with high priority or escalated issues or requests as needed.
REQUIREMENTS
· BA/BS in business or health related field is required.
· 3+ years’ experience with client or relevant account work; preferably in the healthcare industry.
· 3+ years’ demonstrated ability to communicate and coordinate account activities effectively across the organization.
· Demonstrated attention to detail and follow-through skills.
· Proven ability to manage multiple projects at a time while paying attention to detail based on customer need.
· Excellent listening and communication skills, both written and verbal.
· Must be able to work independently and across departments and client departments to ensure work is timely and complete.
· Personal ownership of assignments and responsibilities.
· Ability to plan, execute, check results and improve on a continuing basis.
· Resilience and grit to ensure task completion even in the face of adversity.
· Discipline and organization to handle multiple tasks simultaneously.
· Great team playing skills.
· High levels of energy and positive ambition.
· A healthy balance of curiosity, humility and assertiveness.
This Client Account Manager requires professional and prudent communications working in a team environment with a diverse group of associates. If you like new challenges every day and are charged up by a fast paced environment, this is an exciting opportunity for you.
If qualified and interested please email your resume to Amanda Cooper at the Lucas Group at acooper@lucasgroup.com.
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