Location: Germany - remote
Contract: Initial 3-6 months, Temp-to-Perm
Rate: Up to €900 per day
Language: Fluent German & English
We are supporting a leading global insurance organisation seeking an experienced Interim Head of Claims Operations to provide leadership and stability to its German Claims Operations function.
The role is being hired initially on a 3-6 month interim basis, with the intention and opportunity to transition into a permanent leadership position.
Key Responsibilities
- Lead and stabilise a Claims Operations function of approximately 20 employees.
- Establish clear team structures, responsibilities, accountability and ways of working.
- Provide strong people leadership, coaching and development across a team containing both experienced and more junior colleagues.
- Own and improve operational performance through clearly defined KPIs, service levels and performance measures.
- Review and optimise end-to-end Claims Operations processes.
- Identify opportunities for operational excellence, process standardisation and continuous improvement.
- Drive greater digitisation, automation and adoption of technology across the Claims function.
- Support opportunities to centralise and streamline operational activities where appropriate.
Ideally, you will have:
- Significant experience within insurance Claims / Claims Operations.
- Previous experience as a Head of Claims, Head of Claims Operations, Claims Operations Director, Claims Director or comparable senior leadership position.
- Proven direct people-management experience, ideally leading teams of 20+ employees.
- Strong understanding of Claims Operations KPIs, service performance and operational excellence.
- Experience improving or transforming Claims processes and operating models.
- Exposure to digitisation, automation and technology-enabled Claims transformation.
- Evidence of successfully stabilising, restructuring, scaling or improving operational teams.
- Strong delegation, coaching and leadership capabilities.
About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com
