Lucas Group has partnered with a highly regarded national delivery and installation company, committed to customer satisfaction. With their increase in demand they are opening a new call center in the Great Chicago Area and are looking to add a Call Center Director.
COMPANY
Our client has been offering a variety of options to help deliver, repair, assemble or install a variety of home or office needs. Their goal is to take the work out of the project and allow you to enjoy the finished product. With a team of customer service schedulers and safety driven contractors they are poised for growth.
POSITION SUMMARY
As the Call Center Director you will be expected to develop a team of highly effective customer advocates that are committed to connecting with their customers, actively listening to their needs and schedule them for the best possible time to complete their project. This will be accomplished through a hands-on leadership style and continued training & coaching. Tracking of key KPI’s, customer reports and knowledge of the service strategy will be key to long-term success in this role.
SKILLS/REQUIREMENTS
COMPENSATION/BENEFITS
