Assistant Location Manager - St. Louis MO (Closed)

Assists the Location Manager in supervising daily operations.  Monitors driver performance, identifies safety issues and operational inefficiencies.  Takes actions to resolve issues and/or discusses recommendations with Location Manager.

Major Responsibilities:

1)  Ensures home to school routes are covered in a timely and efficient manner, working with Dispatch. 

2)  Reviews calculated athletic trip tickets for accuracy and makes corrections as needed.

3)  Interfaces with drivers about their concerns and performance issues; ensures driver awareness of sleeping children and placard programs.

4)  Investigates client complaints (e.g., school administrators, teachers, parents, students) and coordinates resolution.

5)  Works with supervisors and the drivers in getting students to school on time; watches driver roll-outs and roll-in to monitor safety issues; identifies obvious mechanical problems (e.g., broken lights); monitors driver pre-trip and post-trip inspections.  Other activities include, for example, random bus inspections, office cleanliness, and shop conditions.

6)  Ensures achievement of on time performance goals, working with school district staff, drivers, and dispatch (e.g., eliminate early or late arriving buses.

7)  Monitors driver safety and makes Injury Prevention (IP) contacts with drivers to identify and resolve safety issues; participates in safety meetings.  Initiates disciplinary action for drivers (e.g., absence, tardiness) consistent with company policy.

8)  Monitors attendance for home to school and athletics to ensure attendance is at appropriate levels.

9)  Coordinates summer school requests, working with school staff and Contract Manager.

10)  Assists Location Manager with review and resolution of union grievances.

11)  Ensures dispatch staff assigns spare drivers and buses as required or provide on time coverage of routes.

Decision making:

• Implements management policies and practices, independent of management review, in accordance with company policy, regulatory requirements, and union contracts.
• Resolves client complaints, safety and operational efficiency issues based on established company policies, regulatory requirements, and union contracts.  Recommends actions to Location Manager for issues not covered by policies.
• Audits and corrects athletic trip invoices based on guidelines.
• Reviews union grievances and contract interpretation with Location Manager.

Experience & Skills Required: 

• 3-5 years experience in transportation
• 3+ years supervisory experience preferred
• Computer literate with working knowledge of Word, Excel, and PowerPoint
• Familiar with basic vehicle mechanical processes and maintenance
• Ability to effectively prioritize tasks and manage time effectively
• Good verbal, written, and relational communication skills, with ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials, and general public
• Fluent in English
• Work extended hours regularly, including weekends
• Demonstrate regular and consistent attendance and punctuality
• Possess working vehicle to travel with in service area as needed

Additional Requirements:

Incumbent must be able to move about the office and in the surrounding company facility outside the office (e.g., bus parking lot); utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.

Must be able to drive company or personal vehicle to investigate accidents, review driver safety performance or handle other company matters.