Our client, a service organization, has engaged Lucas Group to identify an AR Supervisor. This role will be responsible for leading the AR processes for the company which will include billing, collections and reporting responsibilities. This position is a key role that will interact with internal and external customers on a daily basis; excellent communication is required.
Responsibilities Include:
- Training. Developing Accounts Receivable training for stakeholders. Creating and maintaining training materials. Conducting periodic refreshers to ensure company alignment current processes.
- Team Leadership. Leading and supporting Accounts Receivable Specialist toward providing a superb experience to internal and external stakeholders while driving tangible business results. Holding career and coaching discussions to prepare employees for career progression within the company.
- Performance Management. Ensuring the team performs at the highest possible level of quality and timeliness through regular review of team’s work output and periodic collection of feedback from key team stakeholders. Setting specific, measurable goals for the Accounts Receivable Specialist. Establishing monthly, semi-annual, and annual performance discussions.
- Billing: Monitor
- Final Batch Billing – Coordinate and execute final batch billing.
- Review Billing activities: Batch Billing, Interactive Billing, Corrections (Modified Timesheets, Unit Adjustments, and additional Expense Reports), Final Batch Billing and Invoice Submittal to Client.
- Invoice Rejections. Monitor timely to and correcting invoice rejections received from the client and/or through collection efforts.
- Collections. Initiating and executing the collections workflow in Elevia. Contacting customers using E-mail and phone calls to understand root causes for delayed payments. Escalation of aged receivables to appropriate client contacts. Further escalating to Sales and Operations leaders as accordance with the defined collections workflow. Documenting all workflow steps completed in Elevia.
- Continuous Improvement. Identification of root causes of late client payments and suggesting appropriate internal business process improvements to stakeholders or upstream process operators to mitigate future occurrences. Escalating recurring root causes and potential remedies to the Chief Financial Officer.
- Process Owner. Assuming full accountability for the success of the Accounts Receivable process. Suggesting, planning, and implementing process changes in conjunction with relevant process stakeholders. Updating process documentation as needed. Serving as the process subject matter expert for other internal departments.
- Management Reporting. Creation and distribution of company, client, and project- level Accounts Receivable reports to Operations and Finance / Accounting team leaders. Attendance of weekly management meetings to provide context to past and expected future accounts receivable balances.
- Administrative Duties. Performance of additional ad-hoc administrative duties as assigned by the Chief Financial officer.
Requirements:
- Bachelor’s degree in Accounting, Finance or Economics
- Advanced Microsoft Excel
- Excellent communication skills
- Self-motivated, high level of initiative
